Roving Associate Banker- Lehigh Bucks District

Associate Roving Personal Banker (SAFE)

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About This Role

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will :

• Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies.
• Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs.
• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially.
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgement within defined policies and procedures.
• Develop understanding of bank products and services to connect to customers' needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services to customer.
• Refer customers' financial needs to other bankers and partners as needed.
• This SAFE position has customer contact and job duties which may include the offering / negotiating of terms and / or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.

Required Qualifications

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.

Desired Qualifications

Customer service focus with experience handling complex transactions across multiple systems. Experience proactively engaging with customers through outreach via phone or email. Ability to educate and connect customer to technology and share the value of mobile banking options.

Ability to help customers succeed financially by offering introductions to additional team members as appropriate. Experience working with others on a team to meet customer needs. Experience fostering and developing strong customer relationships. Ability to build strong relationships with internal partners.

Ability to follow policies, procedures, and regulations. Ability to identify potential fraud / risky accounts and take appropriate action to prevent loss. Ability to interact with integrity and professionalism with customers and team members. Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer / leadership reporting.

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting. Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues. Support customers and employees in resolving or escalating concerns or complaints.

Job Expectations

Ability to travel 100% of the time within the district. Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided). Ability to work a schedule that may include most Saturdays. Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed. This position is not eligible for Visa sponsorship. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.

Posting Location

1601 N Cedar Crest Boulevard, Allentown, PA 18104

120 College Drive, Allentown, PA 18104

4 S. Main Street, Coopersburg, PA 18036

4259 W. Swamp Rd, Doylestown, PA 18902

115 W. Court St, Doylestown, PA 18901

336 W. Bridge St, New Hope, PA 18938

506 N. Nineteenth Street, Allentown, PA 18104

1840 Main Street, Northampton, PA 18067

5810 Easton Rd, Plumsteadville, PA 18949

755 S. West End Blvd., Quakertown, PA 18951

1155 Schadt Avenue, Whitehall, PA 18052

628 Gravel Pike East Greenville, PA 18041

3055 W. Emaus Avenue, Allentown, PA 18103

Pay Range

This job profile is eligible for a 10% pay differential.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-506911