Store Manager - Specialized Williamsburg

Store Manager - Specialized Williamsburg

A critical member of the Specialized retail network, the Store Manager balances excellence in retail operations with a passion for the power of a great brand. The Store Manager maintains the culture of the business and sets the tone of the store. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences. Beyond being a well-adapted business leader, the Store Manager works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to facilitate store-based events passionate about education, product launches, advocacy, and brand innovation.

How You'll Make a Difference

• Overall profitability of the retail store, namely covering and exceeding the store's run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally
• Exemplify outstanding methodologies for staff and local operators
• Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
• Host / give tours of the space to retailers, explaining our processes for outstanding methodologies
• Performance management / talent management of all current employees
• Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
• Schedule all staff and shift coverage showroom
• Educate all staff (in-house training, SBCU, and SBCU.com facilitation)
• Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
• Uphold all cleanliness and organizational standards for the sales floor and office space
• Handle the progress and ensuring timely delivery of all special orders and home deliveries
• Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Evaluate each employee's performance and is the first point of contact when issues arise in-store among riders, staff, and the service / sales interface
• Set goals with each member of the team which include development, store-wide goals, and larger company initiatives
• Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

What You Need to Win

Employee Benefits

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.