Director Quality Improvements

Quality Assurance Manager

At Banner Health in Phoenix, Arizona, United States

Innovation and highly trained staff. Banner Health recently earned Great Place To Work Certification. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we're constantly improving to make Banner Health the best place to work and receive care.

Banner University Medical Center Phoenix has been recognized on the Becker's Hospital Review 2025 "Great hospitals in America" list. These hospitals are renowned for clinical excellence, patient safety, innovation efforts, research and education, patient satisfaction and more.

In this position you will handle rounding, team facilitation, data management, regulatory activities, change management, performance improvement, and patient safety. This role is onsite at Banner University Medical Center Phoenix working Monday Friday 8-5, but must also accommodate early or late meetings occasionally for stakeholders. Up to $5K in relocation is available for candidates moving for this opportunity. Apply now and a recruiter will contact you.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines.

This position leads the Quality Department. This role elevates high reliability in clinical performance through assessment of performance, ensures prioritization of improvement activities, overseeing performance improvement projects and ensuring successful clinical project implementation at operating entities. This position prioritizes clinical improvement activities, oversees the facilitation of performance improvement teams and successful implementation to achieve entity / system targets. The position works closely with both system and operating entities to improve quality and outcomes of clinical care. This role requires strong communication, collaboration, teamwork and change management skills in order to achieve desired results across the continuum of care. This position identifies and collaborates with senior leadership to prioritize appropriate resources related to opportunities in Peer Review investigations and other operational / clinical priorities to align performance improvement opportunities with system and local teams.

1. Quality Leadership and Integration Lead the integration of quality into the fabric of the organization to achieve objectives such as Annual Initiatives, Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (JC) standards of care. Directs and supports the quality infrastructure, protects the use of privileged or confidential information, oversees facilitation of processes for engagement and interprofessional teamwork, identifies and promotes continuous learning. Collaborates with administrators, physicians, clinical leaders and team members to identify improvement opportunities utilizing qualitative and quantitative data analysis, knowledge of health care operations and systems thinking. Understands the importance of strategic planning accompanied by relevant tactics to achieve the goals, even when midcourse changes occur. Establishes and oversees the development and implementation of annual quality plans in partnership with administrative, service line and process owners. Strategizes with entity leadership to plan and coordinate local Quality Councils / QAPIs.

2. Performance and Process Improvement -Serves as a subject matter expert in performance and process improvement, project management and change management methods to support operational and clinical quality initiatives. Manages, coaches, and oversees facilitation of improvement activities related to or resulting from patient safety, harm reduction, clinical performance opportunities, peer review and compliance with regulatory and accrediting agencies. Serves as a resource and / or facilitates improvement teams to plan, implement, and coordinate entity activities to maximize clinical and operational outcomes. Oversees and leads improvement teams, guiding teams on system defined improvement methodologies and processes.

3. Population Health and Care Transitions Directs evaluation and improvement of healthcare processes and care transitions to advance the efficient, effective and safe care of defined populations. Directs the implementation of Clinical Practices and standardized processes, that are evidence-based Population Health management strategies, encourages and contributes to a holistic approach to improvement, collaborates to improve care processes, as well as, transitions back to the community. Leads monitoring and reporting of facility Clinical Practice performance. Uses data to identify populations at risk and collaborates with interdisciplinary teams to develop strategies to improve outcomes. Supports and participates in Clinical Consensus Groups at a system level to develop metrics for evidenced based practices for the enterprise.

4. Health Data Analytics Leverages the organizations' analytic environment to guide data driven decision making and inform quality improvement initiatives while overseeing and guiding quality improvement initiatives and activities. Oversees the collaboration with appropriate process owner(s). Ensures the acquisition and integration of data from internal and external benchmarking sources. Uses statistical and visualization methods to analyze data for administrative and clinical decision making. Provides oversight of on-going assessment of performance, analyzes clinical outcome data, and identifies performance improvement opportunities or trends. This role requires the ability to conduct and educate detailed qualitative and quantitative analysis.

5. Patient Safety Cultivates a safe healthcare environment by promoting safe practices, nurturing a Just Culture and improving processes that detect, mitigate or prevent harm. Serves as an advocate for safety culture, ensuring the application of safety science principles / methods, identification and reporting of patient safety risks / events. Oversees collaboration to analyze patient safety risks and events. Facilitates teams to improve processes that impact the safety of patients and team members. Leverages results from patient safety investigations to coach entity leaders on safety improvement activities.

6. Regulatory and Accreditation Directs the evaluation monitoring and improving compliance with internal and external requirements. Oversees processes to prepare for, participate in, and follow up with Regulatory Agencies and certifications. Directs processes to support compliance with PI standards, ensures continuous survey readiness activities and oversees PI survey processes and findings. This position collaborates and leverages results from regulatory opportunities.

7. Quality Review and Accountability Oversees and serves as a subject matter expert in compliance with voluntary, mandatory and contractual reporting requirements for data acquisition, analysis, reporting and process improvement.