Service Desk Specialist

Industry : Food and Beverage Distributor

Title : Service Desk Specialist

Location : Downtown Fort Worth, TX

Shift Schedule : 7am-4pm

Onsite : 5 days; Monday-Friday

Education and / or Work Experience Requirements :

• High school diploma required, some college preferred
• Minimum of 2 years of Service Desk experience
• Ability to learn and use relevant internal computer applications, familiarity with mainframe preferred
• Maintain a professional demeanor and a customer-service attitude
• Must have a good understanding of and experience troubleshooting Microsoft Enterprise software (i.e. Exchange, Outlook, and Active Directory)
• Ability to work in a fast-paced environment and prioritize workload
• Good written and oral communication with a strong customer service focus
• Focused on the success of the Team.

The primary duty of this position is to provide assistance to personnel in resolving data processing issues and problems. This position monitors systems and alerts the appropriate parties in the event of a problem; receives trouble reports from first line support personnel in the field and records the reports, contacts the appropriate personnel on such reports, and manages the open incidents until resolution; executes system backup functions; and performs routine system maintenance duties.