Job Description
Job Description
Description :
The Program Manager is responsible for leading client-facing initiatives and will immediately support an ortho clinic project. This individual will serve as the client-facing Program Manager, responsible for analyzing AR inventory, identifying upstream fixes, and driving resolution through both technical and process improvements.
This role requires :
- Background in back-end revenue cycle
 - Knowledge of Epic Resolute PB
 - Ability to partner with both client and internal teams to deliver sustainable results across RCMS engagements
 
Responsibilities
Act as the primary client-facing contact for AR and denial-related analysis, presenting trend issues and actionable recommendationsConduct in-depth Epic AR inventory reviews to identify root causes of denials and implement upstream fixes (e.g., claim edits, workflow adjustments)Track Epic build tickets, following through to resolution and validating effectiveness of changesPartner cross-functionally within RCMS and with external partners to design solutions that improve workflow efficiency and financial outcomesApply project management principles to organize tasks, ensure timely follow-up, and deliver measurable resultsProvide recommendations to clients, blending operational expertise with system insightsPrepare and present recommendations and outcomes to clientsManage direct reports, including an Account AnalystRequirements : Qualifications
Minimum 2 years of provider / clinic revenue cycle experience with strong emphasis on back-end operations (AR, claims, denials)Hands-on experience with claims, denials, and Epic configuration / buildsProven experience in AR analysis and denial avoidance strategiesStrong client-facing skills, with ability to communicate findings, lead discussions, and present solutions to both operational and technical stakeholdersConsulting mindset : able to identify opportunities, think critically, and influence changeStrong analytical, problem-solving, and workflow design skillsExperience supporting specialty clinics (ortho preferred) a plusAbility to work independently in a fully remote environment while collaborating with cross-functional teamsPhysical Demands and Work Environment
Travel may be requiredWork Environment : This job operates in a professional home environment. This role routinely uses standard office equipment such as computers and phonesPhysical Demands : This is largely a sedentary role; however, employees may need to use keyboards, mouse, and other devices for typing, clicking, and navigating software systems