Customer Service Representative

Customer Service Representative

We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention, and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency, and accuracy in all that you do.

Responsibilities include :

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
• Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including :

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit : https : / / jobs.suburbanpropane.com / benefits / .

Qualifications :

Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit : https : / / jobs.suburbanpropane.com / our-hiring-process / .

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state, or local law, regulation, or ordinance.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here : https : / / www.phila.gov / documents / fair-chance-hiring-law-poster.