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CRM (Slate) Manager, Graduate Admissions

CRM (Slate) Manager, Graduate Admissions

University of New EnglandBiddeford, ME, United States
4 days ago
Job type
  • Full-time
Job description

Position Details

Position Information

Position Type

Professional Staff

Faculty Track

Position Title

CRM (Slate) Manager, Graduate Admissions

Employment Status

Full Time

Months

12

Campus

Portland, ME

Description

The University of New England is seeking a CRM (Slate) Manager, Graduate Admissions to lead the daily administration and ongoing development of Technolutions Slate, the University's customer relationship management (CRM) system. This position supports the work of the Office of Graduate Admissions and Recruitment and the College of Professional Studies by ensuring that Slate is used effectively to meet enrollment goals.

This role manages admissions and recruitment workflows, event coordination, data imports, complex query building, communications, and system integrations with platforms such as Banner and Salesforce. The successful candidate will have strong experience with Slate and as strong understanding of data infrastructure, reporting tools, and system design.

This position is based on UNE's Portland campus and is eligible for a hybrid work arrangement following an initial onboarding period. The anticipated schedule currently allows for up to two days per week of remote work, depending on departmental needs.

About the University of New England UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

  • Multiple health and dental plan options, plus vision coverage.
  • Up to 8% retirement plan match.
  • Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
  • Educational benefits :

UNE tuition waiver for employees, spouses, and domestic partners.

  • UNE tuition waiver for dependents of employees with 1 year of full-time service.

    • 50% tuition reduction if less than 1 year of full-time service.

    For more information about our outstanding benefits, please visit : UNE Benefits Overview

    Responsibilities

  • Serve as the technical and functional lead within the Office of Graduate Admissions & Recruitment and the College of Professional Studies for Slate CRM, Banner, CAS services, etc.
  • Work closely with UNE's IT office on system technology and integration, manage all data migration processes from CAS to Slate to Banner.
  • Direct the building and maintenance of both ongoing and ad hoc data imports, including accurate mapping, deduplication of records, and automation when possible.
  • Oversee ongoing data quality assurance; works with admissions leadership to build or enhance functionality to support associated initiatives.
  • Assist with the implementation of automated communication plans, including template design, population segmentation, personalization, testing, deployment, as well as creation of population groups for communication campaigns.
  • Create, edit, format, test, and launch all email and text campaigns according to the communication plans and on an ad hoc basis as needed for the Office of Graduate Admissions & Recruitment and the College of Professional Studies.
  • Evaluate new feature releases in Slate CRM and incorporate into university systems as is deemed appropriate.
  • Other functions and related duties to meet the ongoing needs of the university.

    • Qualifications

    Bachelor's degree with 2 years of relevant experience in admissions or higher education management, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Strong working knowledge of Technolutions Slate CRM.
  • Broad and in-depth knowledge of higher education enrollment management and admissions strategies.
  • Demonstrated experience in Admissions and / or Recruitment.
  • Self-starter who can work both collaboratively and independently with confidentiality and discretion.
  • Strong organizational and project management skills, and ability to multi-task in a fast-paced, high-volume environment.
  • Excellent oral, written, and interpersonal communication skills.
  • Must be flexible, adaptable, self-motivated, and capable of handling competing priorities and responsibilities simultaneously.
  • Proficiency in Microsoft Office suite.
  • Enthusiasm for and demonstrated commitment to supporting a diverse community.
  • Ability to work / travel evenings and weekends as needed during peak periods of yearly admissions cycle.

    • EEO Statement Summary

    Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and / or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and / or users of institutional programs, services, and activities.

    COVID Vaccination Statement (PLEASE NOTE)

    Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.

    Posting Detail Information

    Posting Number

    2022PS0678P

    Open Date

    07 / 07 / 2025

    Close Date

    Open Until Filled

    Yes

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