Reliability Analyst

Job Title : Reliability Analyst Specialist

Let your career take off with PSA Airlines.

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Job Responsibilities

• Monitor, track, and report on employee attendance, sick leave, and leave of absence (LOA) data.
• Identify patterns of absenteeism, excessive or patterned callouts and long-term leave usage.
• Conduct individual case reviews of employees with recurring reliability issues and provide findings to respective leadership.
• Partner with key stakeholders to ensure appropriate handling of cases and follow-up actions.
• Provide actionable insights and recommendations to reduce absenteeism and increase schedule reliability across various departments.
• Maintain dashboards and reports for leadership on reliability metrics and trends, segmented by department as needed.
• Responsible for completing the monthly scorecard of KPIs.
• Ensure adherence to company policies, collective bargaining agreements (CBAs), and legal requirements related to attendance, sick leave, and FMLA or equivalent leave programs.
• Educate departmental leadership on attendance policies and expectations.
• Collaborate with departmental managers to address root causes of reliability issues, including wellness, fatigue, or morale concerns.
• Support early intervention strategies to reduce the need for formal discipline, ensuring consistency across all departments.
• Work closely with HR, Labor, Employee Relations, and Leave of Absence to ensure a balanced and fair approach to attendance management.
• Participate in regular operational and labor meetings for internal customers to provide data, trends, and strategic support.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

Preferred

Additional Information

Supervisory Responsibility : This is not a supervisory position.

Delegation : In absence, responsibilities delegated to Supervisor of Air Ops Administration and Reliability.

Authorities : None

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP / EEO Statement : PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance : All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties : Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.