Customer Account Specialist

Job Description

Job Description

Job Title : Customer Account Specialist

Location : Coppell, TX

Work Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM

Type of Employment : Contract-to-Hire

Compensation : $20 / Hour

Industry : Logistics / Customer Support

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Job Description :

Our client, a leading organization in the logistics and supply chain space, is looking for a Customer Account Specialist to join their growing team. This is a full-time, onsite position focused on high-volume order entry, data accuracy, and customer communication. The ideal candidate will have prior experience in order tracking or working with ERP / WMS systems and is comfortable in a structured environment with clear performance goals.

Key Responsibilities :

• Handle inbound communication with customers via phone, email, fax, or online chat
• Enter orders into internal systems with a high level of speed and accuracy
• Track and manage order status, product availability, pricing inquiries, returns, and backorders
• Document customer interactions and actions clearly and thoroughly
• Collaborate with internal departments, including warehouse and inventory, to resolve shipment discrepancies and prioritize urgent orders
• Work directly with clients on allocations and backorder releases
• Meet individual performance metrics related to accuracy, call handling time, and attendance
• Escalate more complex customer concerns or delays to the appropriate team members
• Resolve product issues and customer complaints with professionalism and problem-solving
• Assist with returns and exchanges as needed

Qualifications :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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