Help Desk Specialist

Role : Help Desk / Customer Support Specialist

Location : Charlotte, NC 28262

Rate : $27- $30

Shift :  9 : 00 AM – 6 : 00 PM EST

Contract : 12 months

Job ID :  171445

We are seeking a Help Desk / Customer Support Specialist to provide Level 1–2 technical assistance in a call-center support environment. The position involves answering calls and emails, resolving basic technical issues, and delivering excellent customer service. Ideal candidates will have strong communication skills, general technical knowledge, and prior experience in phone-based technical support. The role also includes following standard procedures, troubleshooting across multiple platforms, and supporting low-complexity business execution tasks.

Key Responsibilities

• Provide phone and email support for basic technical and customer issues.
• Troubleshoot and resolve Level 1–2 support requests.
• Deliver clear, professional communication with customers and internal teams.
• Follow established procedures and escalate issues as necessary.
• Assist with low-complexity business execution tasks and provide needed information.

Requirements

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range : $27 - $30

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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