Client Service Team Lead - Vice President

Client Service Team Lead

Do you enjoy leading a team? This could be the right role for you! As a Client Service Team Lead on the Insurance / Healthcare Team, you will be responsible for the overall success of Client Service Account Managers who have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will have responsibility for human resource functions, including performance management, career planning, development, training, and performance issues. You will also oversee operational controls, compliance adherence, and staff readiness communication. You will ensure the Client Service Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job Responsibilities :

• Oversee of a specific portfolio of clients and align client needs to bank solutions.
• Provide value-added bank, product, and industry insight to clients.
• Act as the point of escalation and resolution for service issues, liaising with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events.
• Coach team and monitor service delivery performance to ensure client satisfaction.
• Provide strategic direction, leading, motivating, encouraging, and coaching for optimum performance.
• Build a winning culture that aligns with business objectives.
• Identify training opportunities to enrich personal and career development.
• Provide an inclusive, collaborative, and productive environment for all Client Service Account Managers.

Required Qualifications, Capabilities, and Skills :

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans.