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Desktop Support Engineer

Desktop Support Engineer

Acture SolutionsHarrison, NY, United States
4 days ago
Job type
  • Full-time
Job description

Desktop Support Engineer

Location : Purchase, NY

Schedule : Monday-Friday, 7 : 00 AM - 4 : 00 PM | Onsite with flexibility to support afterschool and on rare occasions weekend activities.

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a School Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills, a flexible schedule, and a passion for supporting education, athletics, and afterschool programs through reliable technology.

If you enjoy solving IT problems, supporting students and staff, and ensuring critical school systems run smoothly-this is a terrific opportunity to grow your IT career in a people-first environment.

What You'll Do

  • Serve as the on-site system administrator and technical owner for classroom / end-user computing, testing environments, and athletics technology platforms.
  • Perform systems analysis to translate instructional and athletics requirements into technical standards, design and document solutions, runbooks, and SOPs.
  • Architect, implement, and maintain endpoint management (imaging / MDM / GPO), security baselines, patching, and configuration standards across the fleet.
  • Administer Microsoft 365, Google Workspace, identity / SSO, and role-based access; conduct periodic access reviews and compliance audits.
  • Lead incident and problem management for the site : triage, root-cause analysis, corrective actions, post-incident reviews, and preventive controls.
  • Plan and execute technology readiness for standardized testing (SAT, ACT, Regents / CBT) : environment configuration, validation / certification, and day-of operational oversight.
  • Own reliability for athletics technology systems (e.g., Score Vision, Athletic Live) : integrations, monitoring, change control, and vendor coordination.
  • Manage lifecycle planning and asset governance : specifications, procurement input, deployment schedules, inventory accuracy, and end-of-life strategy.
  • Define and enforce site IT policies and security protocols; ensure compliance with school and Acture standards and applicable regulations.
  • Coordinate and direct external vendors and internal escalations; approve change windows and ensure service levels are met.
  • Produce and present site technology health, risk, and capacity metrics; recommend improvements and budget priorities.
  • Develop and deliver staff / student training; maintain knowledge articles and technical documentation.
  • Adjust on-site presence to meet operational needs for after school and occasional weekend events by managing the weekly schedule to fulfill outcomes

What You Bring

  • 2 plus years of IT support or helpdesk experience.
  • Hands-on skills with desktops, laptops, printers, and peripheral setup.
  • Familiarity with Windows OS, Microsoft 365, and Google Workspace.
  • Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication skills with ability to support both staff and students.
  • Flexibility to provide after-school / after-hours coverage.
  • Experience in technology coordination and support for standardized testing ( SATs, ACTs, Regents ) and computer-based testing platforms.
  • Experience with athletics technology systems ( Score Vision, Athletic Live , etc.) preferred.
  • Required to currently reside within one hour of job location

    • Skills for Success

  • Customer-first mindset with patience and professionalism.
  • Strong problem-solving and adaptability in a school environment.
  • Organized, detail-oriented, and able to manage multiple requests.
  • Ability to work independently and know when to escalate issues.

    • Physical Requirements

  • Ability to lift and move IT equipment (up to 35 pounds).
  • Frequent movement across classrooms, labs, and athletic facilities.
  • Valid driver's license required for occasional on-site support travel.

    • Who We Are

    Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations-including schools-to enhance operations, cybersecurity, and long-term growth through exceptional service.

    Why Join Acture Solutions?

    At Acture Solutions, we don't just support IT-we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

    What We Offer

  • Salary range : $65,000 - $75,000 (based on experience)
  • Benefits : Medical, dental, vision, 401k, EAP, and generous paid time off
  • Additional Perks : Time off aligned with school holidays
  • A collaborative, respectful culture where your work has real impact

    • Ready to Get Started?

    If you're passionate about tech, love helping people, and want to grow your career in a role that supports education and community programs-apply today.

    Valid driver's license, background check, and fingerprinting required.

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    Desktop Support Engineer • Harrison, NY, United States