Customer Service Representative

The main function of a call center / customer service specialist is to interact

with customers to provide information in response to inquiries about products

and services and to handle and resolve complaints. A typical customer service

specialist is responsible for determining the clients issue, offer possible

solutions or providing follow-up as needed. Customer service agents may be

inbound, outbound or a combination of both.

Job Responsibilities :

Resolve customers service or billing complaints by performing activities such

as exchanging merchandise, refunding money, and adjusting bills. Contact

customers to respond to inquiries or to notify them of claim investigation

results and any planned adjustments. Refer unresolved customer grievances to designated

departments for further investigation. Keep records of customer interactions

and transactions, recording details of inquiries, complaints, and comments, as

well as actions taken.

Skills :

Verbal and written communication skills, attention to detail, customer service

skills and interpersonal skills. Ability to work independently and manage ones

time. Ability to accurately document and record customer / client information.

Previous experience with computer applications, such as MS Outlook or data

entry software.

• Pay and Benefits

The pay range for this position is $18.55 - $18.55 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.