Level 2 MSP Engineer

Job Description

Job Description

Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and working closely with Tier 1 staff and senior engineers to ensure client systems run smoothly.

Key Responsibilities

• Systems Support & Administration : Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, and file / print services.
• Networking : Support and maintain network devices, firewalls, VPNs, and connectivity issues.
• Microsoft 365 & Cloud Services : Configure and support Microsoft 365 applications, Exchange Online, SharePoint, and Teams.
• Escalation Point : Serve as the primary escalation for Tier 1 technicians, resolving moderately complex technical issues and documenting solutions.
• Project Assistance : Assist senior engineers with system migrations, upgrades, and other infrastructure projects.
• Security & Maintenance : Perform patch management, system monitoring, and basic security hardening.
• Client Interaction : Communicate directly with clients to address issues, provide updates, and ensure excellent service delivery.

Core Qualifications

Professional Competencies

What We Offer

Competitive salary based on experience

Health, dental, vision, and life insurance

401(k) with company matching

Paid training and certification opportunities

Supportive and collaborative work environment

MondayFriday schedule