MDC Tier II Tech (Onsite)

Job Title : MDC Tier II Tech (Onsite)

Location : Washington, DC

Duration :  12 Months+

Job Description :

The client MDC Tier II Tech responsible for managing all Public Safety Communications for the client including 911 telephone, system network, Radio Communications, Voice Recording, and LAN / WAN systems.  The Tier II technicians will be required to provide technical support to the client’s 911 MDC systems, 911 applications, and computers.

The work will involve walking bending, driving, standing, stooping, and the carrying of light items such as computer hardware and electronic devices.  The work is performed in an office setting, where there is adequate light, heat, and ventilation.  Duties may have to be performed at offsite agency stakeholder locations. Resources will be required to work weekends and evening shift.

Responsibilities :

• Provides analysis related to the design, development, and implementation of IT hardware products.
• Develops test strategies, devices, and systems.
• Performs stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
• Provide client IT support services including Systems on Radio Technology, Dispatch Operations, network system support and operations, subscriber radio and MDC maintenance support, the support includes all other associated agency applications.
• Provide IT Support for Mobile Routers, including : Router imaging; Router installation; Vehicle electrical wiring for Router equipment; Performs minor repairs; Software updates and installation; Router performance reports and review; Bi-annual maintenance; Tablets / Toughbooks; Imaging and configuration; Testing of software updates and security patches; MPS (Client for CAD) and CAD user administration; Execute major deployment plans for FEMS and MPD; Bi-annual maintenance; Coordinate Firewall requirements with client for additional agency SW integration as required. Vehicle electrical wiring for tablet / Toughbooks.
• Provide IT support for MVPN-Net Motion / Zscaler, including connectivity monitoring and reporting, and software updates; Performance reporting and troubleshooting. Diagnostic coverage analysis.
• Provide IT support for System and Network Infrastructure, including monitors alarms and escalation.
• Provide IT support to the 911 / 311 call floor, including : Reviews daily checks of call floor workstations. Tests software updates; Troubleshoots software bugs; Monitors and escalates major system glitches; and Provides end user IT support.
• Participates in the technical steering and development of global customer support function as defined intra-agency collaboration between key Technology and Training stakeholders under the management of client IT.
• Produces test plans and acceptance procedures for vendor applications and hardware.
• Develops and refines SOP documentation supporting the daily operations of the interactive customer support functions.
• Performs other duties and responsibilities as required, assigned, or requested

Minimum Education / Certification Requirements :

Skills :

Skills Required / Desired Amount of Experience 6-10 yrs. designing, developing, and testing computer systems and components Required 6 Years Bachelor’s degree in IT or related field or equivalent experience Required Experience with IT principles, methods, practices & concepts associated with life cycle management, performance monitoring and quality assurance. Required 2 Years Experience with IT principles, methods, practices & concepts associated with system security, and technical documentation methods & procedures. Required 2 Years Experience participating in developing recommendations on trends & new technologies within the context of agency policies, plans, and management strat Required 2 Years Experience with IT security principles, methods, and tools to participate in defining IT security requirements & support security applications. Required 2 Years Experience with systems analysis methods, tools, and technical documentation methods to translate requirements into basic system specifications. Required 2 Years Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment. Required 2 Years Experience with network standards, and network management tools to perform routine network configuration management functions. Required 2 Years Experience with maintaining database operations and assisting in returning disrupted database systems to normal operations. Required 2 Years Experience monitoring system performance & recovering data in the event of hardware / software failure. Required 2 Years experience with customer support, problem resolution databases, and troubleshooting techniques Required 2 Years A+ or Network+ certifications preferred but not required Highly desired