Project Manager / Sr Project Manager, Customer Experience - Automation
Location : DFW Headquarters Building 8 (DFW-SV08) Cities : Dallas - TX Requisition ID : 81591 This job will continue to be posted until at least 10 / 10 / 2025. If interested, please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why You'll Love This Job
- This job is a member of the Customer Planning Team within the Customer Experience Division.
- Responsible for leading project team(s) through all phases of Customer Experience projects, including funding submission, requirements definition, business case development, planning and implementation. Also responsible for management of and reporting on assigned projects, with techniques and discipline to standard project management methodology.
What You'll Do
Leads management of and reporting on assigned projects, using standard project management methodology and toolsOversees all aspects of assigned projects from original concept through final implementationActs as Customer Planning's primary point of contact and subject matter expert for the project and other projectsActs as resource to key internal departments to define and prioritize requirementsPrepares business case justifications in support of all capital asset requisitionsUses project management tools and techniques to achieve project milestones in timely mannerLiaises with other Customer Experience Delivery groups and Airport analysts and with business owner(s) / customer(s) and all other areas / individuals and business stakeholders, including training, IT, testers etc. affected by the projectEnsures proper project document requirements and deliverables are clearly defined and deliveredConducts project meetings; completes project tracking / analysis reports; reports to management and business owners regarding project progress, issues, and risksProvides task and analytical guidance to project teamCoordinates field station preparedness and training supportCommunicates project status to management and business leaders as necessary via presentations and other business documentsIdentifies barriers and solutions requiring management interventionLeads change management initiativesDevelops and assists in the development of detailed requirements and project scope. Defines and prioritizes Customer Planning requirementsIdentifies concerns, research solutions and assist with testingNegotiates for resources (as required) within the context of the project objectives, requirements, and prioritiesAll You'll Need For Success
Minimum Qualifications- Education & Prior Job Experience
Undergraduate degree in Business Administration or related field or equivalent experience / training3 years of airline experience3 years Project Management experience2 years experience developing business solutions, finance, or related analytical workCustomer Planning and / or operational (airport / res) experience or equivalentExtensive experience writing business requirements including project and capital justificationsPreferred Qualifications- Education & Prior Job Experience
Project Management experience or airport relatedSkills, Licenses & Certifications
Knowledge of Microsoft Office to include Word, Excel, etc.Knowledge of corporate policies and operational processes and proceduresAbility to work with minimal supervisionAbility to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibilityAbility to effectively manage multiple, concurrent projectsAbility to effectively interact with all levels of employeesAbility to build strong consensus and achieve results though othersAbility to collaborate across a wide variety of departments and intra departmentWhat You'll Get
Feel free to take advantage of all that American Airlines has to offer :
Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel Free To Be Yourself At American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
