Patient Navigator (RN)

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Registered Nurse (RN) Navigator - Richmond Health Source Shared Services

Job Summary:

The RN Navigator provides essential support to patients by guiding them through the healthcare system, ensuring they have access to necessary resources, and helping them manage all aspects of their care journey. This role involves assisting patients in understanding their medical condition(s) and treatment plans, including assisting patients with scheduling, overcoming logistical barriers, and connecting them with community resources to ensure a smooth and supportive healthcare experience. Navigators may work in a specific specialty area (ex: oncology, women's/breast health, cardiology, neuro, etc.) based on organizational/patient needs and clinical background, to provide focused patient navigation support.

Essential Functions:

• Guides patients in understanding their diagnoses, treatment options, and the healthcare process, including developing patient education programs and tools.

• Serves as the essential link for communication and assessment between patients and all care providers.

• Coordinates and advocates for care across multidisciplinary teams, ensuring that all medical, social, and psychological needs are addressed. This may involve scheduling multidisciplinary planning conferences, developing concise patient summaries for use by the care team, and documenting recommendations using standardized protocols in accordance with nationally recognized care guidelines.

• Monitors patient progress and communicates with the care team to adjust treatment plans as necessary.

• Facilitates appointments for consultations and support services within established service standards, including social workers, dietitians, physicians, etc.

• Participates in patient education programs, community outreach, and quality improvement initiatives.

• Tracks patient outcomes, ensuring findings are communicated to patient/providers. May also prepare reports to support quality initiatives and programs.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

Bachelor's degree in nursing (preferred)

Licensure/Certification:

• Licensed Registered Nurse in state of practice (required)

• BLS Basic Life Support - American Heart Association (preferred upon hire, must obtain from approved source prior to direct patient care at BSMH; required at hire for RSFH)

• Oncology Nurse Navigator - Certified Generalist (ONN-CG) - Academy of Oncology Nurse & Patient Navigators (preferred, if placed in Oncology department)

• Breast Health Clinical Navigator (BHCN) - National Consortium of Breast Centers (NCBC) (preferred, if placed in Mammography department)

Experience:

3 years of direct patient care experience as an RN (required)

Experience with discharge planning or utilization review (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com