Desktop Support Analyst

Overview

Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world-class customer delivery experience through the use of our technology-enabled delivery network, resulting in industry-leading service unmatched in the industry.

We are proud to offer highly competitive pay and a comprehensive benefits package, including :

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Analyst, Desktop Support, reports to the Manager, Operations Support. The Analyst, Desktop Support is responsible for providing technical hardware and software support for end users both within and outside of the organization. The Analyst, Desktop Support will work at the direction of the Estes Final Mile Management Team to maintain current software and hardware, as well as contributing to the creation of more efficient environments and workflows, as needed.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and / or ability required.

SKILLS AND ABILITIES

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION / EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) in a related field plus 3-5 years of related IT experience. However, a combination of experience and / or education will be taken into consideration.

LICENSES / CERTIFICATIONS

Minimum of at least one acceptable technical certification.

TRAVEL

Periodic travel up to 25% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping, or reaching with hands and arms. Regularly required to talk or hear, and sit and use hands and fingers to handle and feel in order to operate computers and other standard office equipment. There is frequent lifting, moving, and stacking of materials weighing up to 50 pounds. Candidate needs to be able to crawl under desks, and use a ladder. Frequent pushing of equipment carts for short to long distances.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Normal office situation.

EFM is an Equal Opportunity Employer, Minorities / Female / Disabled / Veteran

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