Resident Services Manager 2-Presidential Greens

Resident Services Manager 2-Presidential Greens

UDR is seeking a Resident Service Manager 2 at Presidential Greens, our apartment community located in Alexandria, VA. Pay range is : $31-$33 / hour.

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and / or exceed expectations.

Supervision received : Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager

Supervision exercised : Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist.

Essential functions include : Asset Quality, ensuring community is ready for business and meets established physical standards daily; Customer Service, providing the best standard of quality and service through resident relations; Financial, completing various accounting and financial functions; Personnel, leading winning team by professional example; Vendor Management, completing administrative tasks associated with community operations as it relates to outside vendors; Administrative, managing and completing a variety of tasks associated with driving and supporting community operations.

Performance requirements include knowledge of organizational policies and procedures, business concepts, strategic business decision-making, property management, Fair Housing laws, principles and methods for promoting property, customer service and personnel management skills, budgeting and financial planning, project management, problem solving and decision-making skills, social media campaigns, web-based analytics, flexible schedule, motivating and managing team performance, communication skills, computer skills, and physical demands.

Education and experience requirements include a Bachelor's Degree in Business or related field, preferred, minimum 2 to 5 years property management experience, minimum of two years' management or supervisory experience, experience in customer service positions, and a valid driver's license.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.