ERP Process and Functional Analyst

COMPANY OVERVIEW

Helix Traffic Solutionsis a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provides quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast and the Mid-Atlantic regions.

As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.

Job Summary:

The Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS's people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions. SME is expected to work alongside any third-party contractors and consultants and provide the enterprise's view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.

Duties/Responsibilities:

1. Subject Knowledge

• Deep functional knowledge of finance operations and the normal business standards and practices of the subject area
• Provide the specific functional area with advice and direction on enabling enterprise business rules in the chosen technology stack, which may include providing guidance and suggestions on needed modifications
• Provide guidance and support to the finance operations process improvement efforts prior to and after initial implementation, including industry best practice and chosen technology best practices for implementation. Must have experience evaluating process efficiencies, mapping multiple options and ability to work cross functionally to determine optimal process to execute.
• Change management support for the Finance operations concerning the ERP and other technology solutions

1. Project Engagement

• Team member of the ERP Implementation Team, providing configuration and other support to advance the implementation and support of the chosen platform(s)
• Ensure that finance operations requirements are met, while allowing for integration with all other affected business areas
• Ensure data integrity throughout the implementation
• Provide guidance and potential solutions for business and Program/Project risks to the finance operationsand the Program/Project Management
• Ensure appropriate security efforts including privacy, data integrity, segregation of duties for the finance operations
• Advocate for use of standard software solutions over any customizations
• Provide guidance to Program and Project Management on change management needs of the finance operations
• Represent the finance operations on the ERP Implementation Team, and the Team to the finance operations
• Provide guidance and framework for required end user training materials and delivery of training, where warranted

1. Ongoing efforts

• Support the day-to-day operations of released functionality and the overall health of the ERP platform
• Support stakeholders as needed with appropriate documentation and insights as well as end user support(2nd line)
• Stay up to date with new features and functions offered for the Finance operations in the ERP and related chosen technology platforms
• Provide insights into new or enhanced features and functions that may benefit the business
• Ensure continuous health of any feature and functions of the Finance operations align harmoniously with other software solutions integrations as well as the ERP technology
• Provide ongoing end user training concepts and materials as the ERP solution is matured across the enterprise
• Validate data and functionality integrity of the features and functions of the specific business area during/after any ERP system upgrades, patches and other maintenance

Skills and Qualifications:

Education

Bachelor's degree in computer science, business administration, or related field. A master's degree and professional certifications are a plus but not required.

Experience

• 5+ years of experience in NetSuite
• 3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus.
• Strong team leadership and team dynamics
• Proven ability to work across functional teams and interact with senior leadership.

Technical Skills

• Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.).
• Strong capability in people-oriented change management of technology implementations
• Familiarity with database management, system integrations, and data migration processes.
• Familiarity with system administration, configuration, and user management.

Leadership and Communication

• Strong project activity and task management skills with experience using predictive and/or adaptivemethodologies.
• Excellent written and verbal communication skills to interact with all levels of the organization.
• Ability to translate technical concepts into business terms for non-technical stakeholders.

Problem-Solving

• Strong analytical and problem-solving skills to address system issues and user concerns.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

Certifications

• Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable.

Key Performance Indicators (KPIs) for the Finance operations

• ERP project delivery on time, on scope, and within budget.
• User satisfaction and adoption rates allow productivity gains within 60 days of system launch.
• Data accuracy and integrity metrics.
• Number of or severity of system issues resolved within defined SLAs (TBD during the program design based on current baseline)
• System uptime and performance