Customer Success Manager??????

Customer Success Manager

ROUTE06 is a DX partner that supports the business model transformation of large enterprises. Through the provision of the enterprise business API platform Plain and agile business implementation support, ROUTE06 realizes the platformization of large enterprises' commercial transactions and contributes to creating new corporate value. The products developed include mall-type EC, OMO store, marketplace, and more, with business phases ranging from startup to growth.

ROUTE06's Customer Success Manager contributes to the success of customers through the enterprise business API platform Plain. To ensure customer success, they provide onboarding support, conduct current status reporting and issue extraction, and lead improvements (including the introduction of new features) both internally and externally.

The job responsibilities include the following :

• Onboarding support for the enterprise business API platform Plain

Activities to explain and promote the use of the product to customers

ROUTE06's Customer Success Manager focuses on supporting customer business growth rather than upselling or cross-selling. Depending on performance and trust from within and outside the company, there are opportunities to challenge team management and product management roles.

Required Qualifications

Preferred Qualifications

Desired Personality

Selection Process

The selection will be conducted entirely online. The selection process typically takes about 1.5 months, but we will be flexible to accommodate candidates' schedules. If you have any concerns, please feel free to ask.

Employment Terms

Employment Type

Work Location

Work Schedule

Salary

Other Benefits