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Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center Job a

Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center Job a

MediabistroArlington, TX, United States
20 days ago
Job type
  • Full-time
Job description

Overview

Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center at Encore

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Responsibilities

  • Equipment Operation : Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Customer Service : Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients; meet with guests on site to ensure their needs are met and equipment works properly; monitor events and check in on customers throughout the day; foster the hotel / client relationship.
  • Technical Ability : Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues; manage equipment challenges and changes in a timely and professional manner.
  • Systems Knowledge : Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and outside vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

  • High School Diploma required; Associate’s degree is preferred.
  • Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; external applicants must meet all training and certifications within one year.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.
  • A valid driver’s license is required for team members who may operate Company vehicles; additional DOT requirements may apply.
  • Must be able to lift 50 lbs.
  • Competencies

  • Deliver World Class Service : Hospitality; Ownership
  • Do The Right Thing : Instills Trust; Safety Conscious
  • Drive Results : Action Oriented
  • See The Big Picture : Tech Savvy
  • Value People : Communicates Effectively
  • Physical & Work Environment

    Physical requirements include various activities with specified hours; reasonable accommodations may be made. Work environments include hotel / convention center and warehouse settings with irregular hours, on-call status, and potential travel between locations. Exposure to high-end AV equipment and electrical components; heights via lifts and ladders; may involve outdoor temperatures and dirt / dust. Hourly pay range : $15.09 - $18.49. Encore reserves the right to revise responsibilities as needed.

    Work environment notes : hotel and warehouse settings; on-call status including days, evenings, weekends, and holidays; adherence to appearance guidelines as defined by Encore.

    Additional context

    We pride ourselves on cultivating a welcoming culture that celebrates diverse strengths. For more information on benefits and inclusivity, see Encore resources.

    Job metadata

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Design, Art / Creative, and Information Technology
  • Industries : Events Services
  • #J-18808-Ljbffr

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    Audio Visual Technician • Arlington, TX, United States

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