Quality Improvement Program Manager - Clinical Outcomes, Amazon One Medical

Quality Improvement Program Manager

As we continue to provide world class primary care services to our enterprise clients, we are growing the team that is dedicated to developing and implementing innovative programs that enhance health outcomes for employees of our current and future enterprise clients. We are seeking to hire a Quality Improvement Program Manager to join our growing Employer Strategic Programs team. You will be part of a team responsible for demonstrating our value proposition of better health at a lower cost of care, which is essential for serving existing clients and for supporting growth. You will have the opportunity to provide administrative and clinical quality improvement support across multiple clinical programs and services in the employer space, extending beyond care delivered onsite, near site and into remote care delivery as well. In this role, you will readily take on the day-to-day tasks to drive program improvement, consistently demonstrating a can-do attitude, while stepping up to address logistical issues. It is critical that you are detail-oriented, highly organized, and quick to learn. You will prioritize accountability, holding yourself and others responsible for meeting commitments and designing feedback loops into work. You will also have an interest or background in project management and enjoy working cross-functionally.

Key job responsibilities :

• Partake in project management and standard workflow efforts for live and pilot programs for Employers (i.e. multidisciplinary group programs, chronic condition management, mental health programs, etc.)
• Troubleshoot issues related to these programs and triage questions from patients, providers and care teams
• Serve as a liaison between the central team and local teams; provide feedback to continuously improve processes, communication and collaboration
• Perform regular program support and coordination responsibilities including but not limited to documentation creation and management, quality improvement initiatives, data and outcomes tracking and reporting at a regular cadence, patient journey coordination, implementation support, quality assurance support, and operational workflow support

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https : / / amazon.jobs / en / benefits .

USA, CA, San Francisco - 75,600.00 - 102,000.00 USD annually

USA, WA, Seattle - 80,200.00 - 92,700.00 USD annually