Concierge

Frisco, TX – Seeking Concierge - MOOV

Join our team as a Concierge at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will work as a key member of our team to ensure our members feel a part of our community and are supported in accessing their health & wellness journey, either through attending a physician appointment, seeing their health coach or undertaking one of our recovery options. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team.

The Opportunity

• Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.
• Answers patient and client inquiries in a timely and polite manner; either responds to inquiry or directs the caller to the appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
• Help members understand the benefits of each service.
• Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).
• Know the retail range to assist with questions about the relevance and use of products.
• Protect patients’ and clients’ rights by maintaining confidentiality of personal and financial information. Serve as an expert concierge, preempting clients’ needs where practical and providing education on products and services.
• Set up appointments, confirm appointments, and follow up on missed appointments with members.
• Send appropriate test kits, equipment, documents, etc., to clients within 1 business day as directed by Physician or health coach.
• Assist in daily center operation including opening and closing the center and maintain a facility that is cared for and enticing.
• Maintain operations by following policies and procedures; reporting needed changes.
• Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager).
• Collaborate with other wellness professionals, including the physicians, in the studio to provide a holistic approach to client care.
• Help organize and participate in promotional events or community outreach activities.
• Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.
• Collaborate with other MOOV Estheticians’ to ensure consistency and safety amongst all MOOV locations.

Required Experience and Competencies

• Previous customer facing experience required.
• Technological literacy to use various digital and virtual care platforms required.
• Interest in health, wellness, and fitness required.
• Ability to work flexible hours, including evenings and weekends as needed, required.
• Lifestyle Medicine, Functional Medicine, Integrative Medicine Certification is preferred.
• Procedure Medical Aesthetics Training preferred.
• Experience in MedSpa, Health and Wellness preferred.
• Excellent verbal and written communication skills to effectively interact with staff, clients and stakeholders.
• Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
• Exceptional organization and time management skills, with the ability to prioritize tasks and meet deadlines.
• Attention to detail and ability maintain accurate records and documentation.
• Numerical aptitude.
• Ability to provide consistent results and meet business goals.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Operates with integrity, honesty, and transparency.
• Strong knowledge of current skin care products, trends, practices and standards.
• Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
• Commitment to personal and professional growth, staying updated on industry advancements and best practices.
• Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.

The Practice

MOOV Health and Wellness

At MOOV, we believe that aging doesn’t have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach to their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member’s full potential.

The Community

• Frisco, Texas is a vibrant city that blends suburban charm with big-city amenities, making it an incredible place to live and work.
• Located in the Dallas-Fort Worth metroplex, Frisco offers easy access to major highways and is just 25 miles north of Dallas.
• Known for its family-friendly atmosphere, excellent schools, and booming job market.
• Frisco also boasts attractions like The Star—headquarters of the Dallas Cowboys—plus the National Videogame Museum and Frisco RoughRiders baseball.
• Just a short drive away are landmarks like AT&T Stadium and the American Airlines Center, home to the NFL Dallas Cowboys, NBA Dallas Mavericks, and NHL Dallas Stars.
• Residents enjoy sunny, warm summers and mild winters, perfect for year-round outdoor fun.
• With its growing economy, top-tier entertainment, and welcoming community, Frisco stands out as one of Texas’ most dynamic and desirable cities.

Benefits & Beyond*

MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options.
• Medical, dental, vision, HSA/FSA, life coverage, and more.
• 401(k) retirement savings plans.
• Generous paid time off.
• Voluntary benefits and family planning support.
• Professional and career development programs.
• Employee Assistance Program (EAP).
• Wellness program.
• Commuter benefits.
• Student loan refinancing discounts.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.