OFFICE MANAGER MON-FRI

Facility Manager

This manages the day-to-day operations of the facility. This position is responsible for ensuring each department works collaboratively to ensure an optimal client experience. This position interfaces with each department by using effective communication and problem-solving skills to improve internal systems and operations.

Position Responsibilities

• Greets and welcomes visitors, vendors, and clients in a warm and welcoming manner.
• Arranges and schedules all clinical, care management and medical appointments for clients; ensures appointment cards are properly distributed.
• Serves as an internal liaison connecting with and facilitating connection among various departments for client needs.
• Ensures that the facility is clean and well kept.
• Maintains reception / lobby area so that it is clean, inviting, and appropriate for new clients, families, and vendors.
• Conducts daily facility walk throughs to ensure cleanliness and communicate with appropriate staff any issues.
• Manages inventory processes.
• Attends morning daily morning meetings and prepare daily schedules, mornings reports, and emails.
• Manages incoming packages and mail to include client belonging drop offs and ensure mail / packages are routed to the appropriate party.
• Performs daily chart audits to ensure accuracy with documentation.
• Manages all incoming calls, text messages, voicemails and distributes appropriately.
• Manages the client discharge process.
• Collaborates with business development team members to schedule tours of community partners.
• Collaborates with the RCM department to collect client payments, reconcile purchasing cards, support billing census, and manage petty cash account.
• Supports Family Programming by confirming family attendance and conveying appropriate program expectations.
• Supports community outreach initiatives.

Additional Responsibilities

Qualifications

Minimum Requirements

Education and Experience

Position requires a High School degree or equivalent in combined education and experience, bachelors degree preferred, and a minimum of two years of administrative experience in a behavioral health setting. Must have knowledge of behavioral health terminology. Experience working with physicians and therapist, strongly preferred.

Physical Requirements

Other Requirements

Skill Competencies