Assistant Manager

Assistant Manager

The Assistant Manager is responsible to work closely with the Club Manager to ensure an exceptional "Judgement Free" member experience.

Essential Duties and Responsibilities :

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising
• Member service oversight - Ensuring staff is providing a superior customer experience at all
• Assist in resolving or escalating employee issues
• Involved in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the
• New member sign-up.
• Take prospective members on
• Facilitate all member requests, issues and
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / Requirements :

Physical Demands and Working Environment :

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The environment is indoor; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and / or pull moderate amount of weight (up to 50lbs); to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision : See in the normal visual range with or without correction.

Hearing : Hear in the normal audio range with or without correction.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.