Guest Services Agent (7 : 00 Am - 3 : 00 Pm Shift) At Double Tree By Hilton Hotel Holland

Job Description

Job Description

Start the day with cookies, smiles, and unforgettable stays. At DoubleTree by Hilton Holland, our Guest Services Agents are more than front desk staff; they’re memory makers. From the moment guests are greeted with our signature warm chocolate chip cookie, they know they’re somewhere special. We’re looking for a friendly, reliable, and guest-focused Guest Services Agent to join our team and help deliver the exceptional service Hilton is known for.

This is a morning shift position (typically 7 : 00 AM to 3 : 00 PM) . Part-time or full-time availability can be discussed during the interview.

What You’ll Be Doing :

• Welcome guests with warmth and professionalism during check-in and check-out
• Confirm reservations, assign rooms, issue keys, and explain hotel amenities and services
• Provide recommendations on local attractions, from the Tulip Time Festival to Lake Michigan beaches
• Use up-selling techniques to enhance the guest experience and increase revenue
• Respond quickly and sincerely to guest requests, questions, and concerns
• Resolve guest issues efficiently, ensuring satisfaction and loyalty
• Manage guest communications, including receiving and delivering messages accurately

What We’re Looking For :

Why You’ll Love It Here :

Come join a team where you can make a difference, one warm cookie and smile at a time.

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