Field Service Manager

Field Service Manager (Mechanical)

The Field Service Manager leads domestic and international field service operations, combining hands-on mechanical expertise with team leadership, vendor management, and customer escalation ownership. This role ensures safe, high-quality service delivery for global clients. This position is based in Miramar Florida with domestic and international travel.

At Phiston Technologies, we design, engineer, and manufacture the most cutting edge data destruction products in the market today!

Why You Want This Role

• $90,000-$130,000 salary

• Medical, dental & vision

• 401(k) with employer match

• Performance bonuses (semi annual)

• PTO + paid holidays

• Growth role in a modern, growing tech company

What You’ll Do

• Lead, coach, and manage field service teams across multiple regions

• Oversee daily field operations, scheduling, and escalations

• Own SOPs, service quality, safety (EH&S), and performance metrics

• Serve as senior point of contact for key clients and service issues

• Manage and negotiate with third-party service vendors and contractors

• Drive process improvements, documentation, and training

• Partner with Engineering, Production, Quality, and Sales

• Travel 10–30% (domestic & international)

Requirements:

• 7–10+ years in field service operations

• 5+ years in a leadership or supervisory role

• Strong hands-on mechanical background

• Experience managing vendors and service contracts

• Proven ability to lead distributed teams

• Strong customer-facing and communication skills

• Bachelor’s degree in Mechanical Engineering or related field (preferred)

• Valid driver’s license and passport