Sales and Operations Manager (Spa Manager)

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Sales & Operations Manager (Spa Manager) Change Lives, Including Your Own

At our Medspa, we dont just provide serviceswe change lives. As the Sales and Operations Manager, you are the driving force behind helping clients take control of their health, age proactively rather than reactively, and achieve their wellness goals. Youre not just selling services; youre guiding people toward a healthier, more confident future.

Acting as the mayor of the center, youll be the first face clients meet, the trusted advisor who helps them map their wellness journey, and the leader who inspires your team to deliver exceptional care. This role is equal parts sales leader, operations expert, and life-changer.

Why This Role Is Life-Changingfor You and Others

• Youll empower clients to make proactive choices that transform their long-term health.
• Youll lead a team that thrives on purpose, performance, and passion.
• Youll sharpen your leadership, sales, and operational skills in a rapidly growing, future-forward industry.
• Youll leave each day knowing your work directly impacts livesincluding your own.

Key Responsibilities

Sales Leadership

• Drive revenue growth by converting consultations into personalized wellness solutions.
• Track and exceed KPIs like consultation-to-conversion rate, client retention, and membership sales.
• Implement strategies that highlight the transformative power of services like hormone optimization, medical weight loss, peptide therapies, and comprehensive wellness programs.
• Partner with marketing to bring campaigns to life and build local community awareness.

Operational Excellence

• Ensure seamless daily operationsfrom scheduling to compliance to client experience.
• Monitor and improve KPIs such as client satisfaction, time-to-service delivery, and efficiency.
• Continuously refine processes to maximize impact for both clients and staff.

Team Leadership

• Recruit, inspire, and grow a high-performing team.
• Provide coaching, accountability, and recognition to fuel motivation.
• Build a culture where passion for health and wellness translates into results and client success stories.

What Were Looking For

• A proven sales leader with experience in wellness, aesthetics, or healthcare.
• A motivator who thrives on hitting goals while inspiring others to do the same.
• A data-driven decision maker who knows how to translate numbers into action.
• A strong communicator who connects authentically with both clients and staff.
• Someone who sees this not just as a jobbut as a calling to help others live healthier, longer, more vibrant lives.

Performance Expectations

• Meet or exceed monthly revenue goals.
• Maintain a consultation-to-conversion rate of 60%+.
• Achieve client satisfaction scores of 90%+.
• Lead a team that thrives, with high staff retention and engagement.

Our Mission : To bring out your best life through inspiring, motivating and exceptional moments

Vision : To be the premier wellness portfolio that supercharges everyday life

Values : Happy, Hungry, Humble, Healthy & Human

About Empire : Empire Portfolio Group was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives. Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia. Empire is also launching Relive Health which provides anti-aging and wellness services which include hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Empire plans to open hundreds of locations across a dozen states in the next few years. The mission of Relive Health is to help people take control of their "healthspan" (the length of time that a person stays healthy) through personalized wellness products and services.

EEO Statement :

Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Companys request.