Customer Success Manager

A company is looking for a Customer Success Manager to oversee enterprise-level support and service activities for clients.

Key Responsibilities

Act as the voice of the customer, identifying product support needs and communicating them internally

Maintain long-term relationships with clients and identify service needs to reduce downtime and support costs

Coordinate resolution of service incidents and escalate technical issues as necessary

Required Qualifications

Bachelor's Degree

Relevant experience or degree in Finance, Marketing, Business, etc

Typically a minimum of 6 years of relevant experience

Experience in client-facing roles and / or the financial industry