Operations Training Manager (Dallas / Fort Worth)

Operations Training Manager

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good.

The Operations Training Manager is responsible for providing Operations Support to the restaurants. This position will focus on the technology systems used by the Shacks (Labor and Inventory Management Systems, Workday, Aloha / POS) and on special projects related to improving Shack efficiency (labor standards, kitchen design and analyzing OPEX spend). This role will act as the primary point of contact for Shacks, Area Directors and General Managers in regards to Operations systems used in the Shacks. This position will also work with various departments to ensure that Operators needs are established and understood and that processes and procedures are in place and followed. This position will represent Operations as the business owner of our labor and inventory management systems. This position will also gather feedback on current systems and processes from our Operators, creating training documents and work to standardize across all locations.

Must live in the greater Dallas or Fort Worth area and live ~20 miles from an existing Shake Shack. Job Responsibilities and Duties include :

• Be the subject matter expert for each of the applications utilized in Operations (ex : labor scheduling, food & beverage inventory management, order management, compliance management)
• Develop Operations processes and procedures for the use of inventory and labor management systems.
• Assist in the training material creation for these systems.
• Work with Shack teams (RDO, AD, GM) to understand daily system pain points as they relate to the applications and collaborate on solutions.
• This position will spend time in Shacks making observations and getting feedback from operators.
• Communicate directly with 3rd party vendors' operations support and account teams to ensure each application is delivering on its maximum end-user functionality.
• Be a support resource for Shacks looking to understand inventory and labor system features and functionality or how the system should be used.
• Coordinate and communicate progress on other Operations initiatives / partnerships (Labor Guru, Kitchen Design).
• Gather feedback from Operators to share with partners.
• Back up Crunchtime Administrator
• Other responsibilities as assigned on as needed basis to support the organization's objectives and goals.
• Leading and working in cross functional teams.

Experience with WorkDay, CrunchTime and HotSchedules modules and business processes. Understanding of current operational process and procedures and ability to prioritize and organize pain points that need to be addressed. Knowledge, Skills, Abilities include :

Benefits at Shake Shack : A work environment where you can come as you are, share your ideas, have fun, and work collaboratively :

Pay Range - $92,454.00 - $153,264.00

The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location.

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually builtand the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.