Client Services Rep

Job Summary :   The Client Services Rep responsibilities encompass providing excellent customer service, resolving issues, managing accounts, and ensuring client satisfaction. This position is on the phone 75% of the time, making outbound calls to clients on outstanding invoices and taking inbound calls from clients for invoice payments.

Principal Duties & Responsibilities :

• Assistance with client retention
• Maintain customer accounts including collections and processing payments
• Answering client inquiries via phone and email
• Maintaining system notes and diaries
• Provide information about services and company policies
• Troubleshooting customer complaints, resolving issues, and escalating complex problems
• Able to meet deadlines, work independently as well as in a team environment
• Knowledge of Ohio Workers' Compensation program a plus

Qualifications :

Education and Experience

Physical Demands

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.