Field Support EngineerPioneer Square Brands • High Point, NC, US
Field Support Engineer
Pioneer Square Brands • High Point, NC, US
1 day ago
Job type
- Full-time
Job descriptionAct as the technical expert during the sales cycleanswering questions, joining client meetings, and building confidence in our solutions. Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware. Customize technical proposals to align with each clients unique needs. Partner with sales and clients to ensure smooth deployment and setup of hardware during pilot programs. Provide hands-on technical guidance to support integration with customer systems. Track pilot progress, resolve issues proactively, and help clients achieve business goals. Collect feedback from pilot users to inform product enhancements. Serve as the go-to resource for after-sales support, troubleshooting, and technical questions. Provide customer training on equipment use and maintenance. Log customer interactions, issues, and resolutions in the CRM system. Escalate complex technical issues internally when needed. Contribute to customer support materials (troubleshooting guides, installation videos, FAQs). Build and maintain deep expertise in our POS hardwarefeatures, specifications, and technical capabilities. Collaborate effectively across cross-functional teams to ensure seamless communication, proactively troubleshoot issues, and deliver solutions aligned with customer needs. Stay current on industry trends, competitive products, and emerging technology. Translate technical concepts into clear, simple explanations for non-technical audiences. Support sales opportunities through on-site and virtual client visits, demonstrations, and relationship-building. Bachelors degree in Electrical / Mechanical Engineering, Computer Science, or a related technical field At least 3 years experience in a Sales Engineer, Technical Sales, or engineering role where you successfully supported sales cycles and delivered technical solutions Experienced in technical support, customer service, or client-facing roles Prior exposure to mobile POS systems or hardware is a strong plus A genuine interest in hardware and emerging technologies, with strong technical aptitude and curiosity Outstanding interpersonal and presentation skills, with the ability to confidently translate complex technical details into clear, compelling explanations for customers, actively engage in discussions, and assertively drive conversations toward solutions. Analytical thinker who enjoys troubleshooting, resolving issues, and finding creative solutions Comfortable working autonomously while thriving in a collaborative, fast-paced environment Willingness to travel up to 30% to engage with clients and support projects on-site
Job Description
Job Description
Salary :
Welcome to Pioneer Square Brands! We are a dynamic and innovative company at the forefront of the consumer goods industry. As a company dedicated to delivering high-quality products, we pride ourselves on our commitment to excellence, creativity, and customer satisfaction. With a diverse portfolio of brands (Brenthaven, Gumdrop, and VAULT), we strive to enhance people's lives by providing innovative and reliable solutions for their everyday needs. Our team is composed of passionate individuals driven by a shared vision to shape the future of our industry. If you seek a challenging and rewarding career in a fast-paced environment where your ideas are valued, join us at Pioneer Square Brands and become part of our exciting journey to revolutionize the market.
Our Mission : To become the leading global provider of rugged technology accessories for classroom and enterprise environments.
Our Core Values :
- Bring Passion Everyday
- Be Genuine and Respectful
- Execute with Excellence
Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.
We are actively looking for highly motivated and energetic professionals with a positive attitude who desire to be part of our growing team.
Associate Field Support Engineer
Location : Onsite at High Point, NC with estimated 30% required travel
About the Role :
Were looking for a driven, technically curiousAssociate Field Support Engineer to help shape the future of mobile point-of-sale (POS) solutions for our B2B clients. In this role, youll act as the vital link between sales and engineeringbringing your technical expertise to support customers at every stage of their journey.
From guiding prospects through the pre-sales process, to ensuring smooth pilot program rollouts, to delivering outstanding after-sales support, youll play a key role in driving adoption and maximizing performance of our innovative POS hardware. If you enjoy blending technology with customer engagement and want to grow your career in a dynamic, fast-moving industry, this is the role for you.
Job Responsibilities :
Pre-Sales Support
Pilot Program Management & Customer Success
Post-Sales Support & Service
Product Expertise & Knowledge Transfer
Qualifications :
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Field Support Engineer • High Point, NC, US
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