Strategic Merchant Success Manager

A company is looking for a Strategic Merchant Success Manager, Enterprise.

Key Responsibilities

Accountable for quarterly revenue retention targets for enterprise merchants

Host strategic business reviews and increase adoption of Loop's features tailored to merchant priorities

Build relationships across multiple stakeholders and act as the voice of the customer to influence product development

Required Qualifications

Several years of customer success or account management experience with strategic enterprise businesses for B2B SaaS products

Experience managing the renewal process for enterprise accounts

Proven track record of meeting or exceeding revenue goals

Experience in merchant communications and data analysis to create value stories

Ability to engage stakeholders at all levels, including C-suite executives