Route Service Manager Trainee - UniFirst
- Full-time
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As a Route Service Manager Trainee
(RSM-T), you will participate in an intensive 9-month leadership
development program designed to prepare you for a role as a
full-time Route Service Manager (RSM) at Unifirst. This program
emphasizes leadership responsibility, supervisory development, and
strategic decision-making.
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During this
program, you will work in tandem with an experienced Route Service
Manager (RSM), gaining hands-on experience by performing all of the
RSM duties. This will include route management, making independent
judgements that impact customer service, team partner leadership,
and operational coordination. On-the-job training will be
supplemented by formal training, peer learning, and mentoring and
coaching.
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At the successful completion of the
program, you will be transitioned into an RSM role, with the
knowledge and expertise needed to lead a team, optimize route
operations, manage business outcomes, and maintain high customer
service
standards.
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Key
Focus :
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On-the-Job
Training : Work closely with an experienced Route
Service Manager to learn and perform all responsibilities of the
RSM role. This will include overseeing the day-to-day operations of
a service department, managing routes, and ensuring high customer
satisfaction
levels.
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Route
Coverage : Gain hands-on experience covering routes
during vacations, sick days, and holidays. Ensure all routes are
completed on time, maintaining high standards of
service.
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Supervision and
Leadership : Learn to supervise and provide
on-the-job training for Route Service Representatives (RSRs), Route
Coverage Specialists (RSC), and Route Service Supervisors (RSS).
Develop skills in managing and motivating teams to meet operational
goals.
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Customer Service
Excellence : Learn to manage client relationships and
ensure that services are delivered consistently and meet customer
expectations. Develop strategies to address any service issues or
concerns.
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Staffing and
Hiring : Gain experience participating in the
interview and hiring process for new team members, including Route
Service Supervisors and Route Service Representatives. Learn best
practices in recruitment, onboarding, and staff
management.
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Problem Solving and
Decision Making : Develop skills in making
on-the-spot decisions to resolve route issues, customer complaints,
and other operational
challenges.
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Performance
Metrics : Monitor and analyze performance data,
identifying areas for improvement and implementing strategies to
optimize service delivery and operational
efficiency.
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Health & Safety
Compliance : Ensure that all safety and regulatory
guidelines are followed in all aspects of route management and
customer
service.
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Key
Responsibilities :
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Leadership &
Supervision
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Learn to supervise,
coach, and evaluate Route Service Representatives
(RSRs), Route Service Supervisors (RSSs), and support
staff.
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Assist with workforce planning,
including interviewing, hiring, onboarding, and
performance
management .
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Develop leadership practices to
motivate and engage Team Partners while maintaining accountability
for
results.
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Operational
Management
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Partner with an RSM to
oversee daily operations , ensuring
service routes meet company standards for efficiency, safety, and
quality.
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Make decisions on
resource allocation, route adjustments, and staffing
coverage to support business
continuity.
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Analyze operational metrics to
identify opportunities for cost savings, improved service delivery,
and productivity
gains.
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Customer Relationship
Management
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Build and maintain long-term client
relationships by providing proactive solutions and resolving
escalated service
issues.
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Exercise independent judgment in
negotiating resolutions, service terms, and problem-solving for
customer
concerns.
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Strategic & Business
Decision-Making
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Learn to develop and implement
initiatives that support territory growth, customer retention, and
profitability.
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Contribute to strategic planning
discussions regarding service improvements, staffing levels, and
process
optimization.
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Apply independent judgment when making
operational decisions that affect service quality, safety, and
customer
satisfaction.
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Compliance & Safety
Leadership
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Ensure compliance with DOT, OSHA, and
company safety standards by monitoring and reinforcing adherence
among Team
Partners.
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Promote a culture of accountability,
safety awareness, and operational
excellence.
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Qualifications
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Qualifications :
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Education :
High School Diploma or equivalent; Bachelor’s degree in Business,
Operations Management, or a related field is highly
preferred.
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Experience :
2 years prior experience in a customer service or operations
management role is required. A strong desire to develop leadership
skills and grow within the company is
essential.
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Background :
Meet all DOT requirements. Driver’s license and clean driving
record.
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Skills :
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Strong leadership, decision-making,
and problem-solving
abilities.
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Excellent communication and
interpersonal skills with the ability to influence and develop
teams.
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Ability to work independently and as
part of a
team.
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Excellent organizational and
time-management
abilities.
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Problem-solving mindset with a focus
on customer
satisfaction.
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Ability to balance strategic planning,
handling of multiple tasks, and meeting deadlines in a fast-paced
environment.
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Comfortable working in an office
setting as well as in a physically demanding operational
setting.
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Willingness to
Relocate : Flexibility and willingness to relocate to
various Unifirst locations as
needed.
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Program
Benefits :
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Comprehensive
Training : Receive in-depth training on all aspects
of route service management, from customer relations to operational
efficiency.
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Career
Growth : Opportunity to transition into a full-time
Route Service Manager (RSM) role upon successful completion of the
program.
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Leadership
Development : Gain valuable leadership experience and
build a strong foundation for a career with
Unifirst.
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Competitive
Compensation : Receive a competitive salary and
benefits package during the training
period.
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Job
Security : Upon successful completion of the program,
you will be placed into a full-time RSM role with
Unifirst.
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Upon Successful
Completion :
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Graduates of the program will be fully
equipped and eligible to step into a full-time, Route
Service Manager role at a UniFirst Production
facility — where they will lead with confidence and capability from
day
one.
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What Success Looks Like
in This
Role :
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Leadership & Team
Development : You inspire trust, build
high-performing teams, and create a culture of
accountability.
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Operational
Excellence : You take initiative to identify
inefficiencies, implement solutions, and deliver measurable
results.
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Strategic
Agility : You adapt to change, align priorities
across departments, and help lead your team toward long-term
success.
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Additional
Information :
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The RSM-T role requires strong
problem-solving skills, flexibility, and the ability to adapt
quickly in a dynamic
environment.
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The trainee program offers a
structured path for career advancement within Unifirst, allowing
you to learn from industry experts and gain the hands-on experience
needed to excel as an
RSM.
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The estimated salary for this
position ranges from $53,850.00 to $74,792.00 yearly. Actual
compensation will vary based on factors including but not limited
to the candidate’s skills, experience, and qualifications.
Geographic differentials may also apply depending on the position’s
recruitment will remain open until the position is filled.
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If you're ready to take on the
challenge of becoming a leader in route service management and make
a lasting impact, apply today to start your career with
Unifirst!
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UniFirst is an equal opportunity
employer. We do not discriminate in hiring or employment against
any individual
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on the basis
of
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race, color, gender, national
origin, ancestry, religion, physical or mental disability, age,
veteran status, sexual orientation, gender identity or expression,
marital status, pregnancy, citizenship, or any other factor
protected by anti-discrimination
laws.
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