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Store Supervisor - Miami

Store Supervisor - Miami

Moncler GroupMiami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Overview

We are Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life, and our famiglia. The opportunity to follow your own compass.

The Role : Store Supervisor

With passion and authenticity, drives excellence in store, being accountable for leading all business support activities and processes. Always ensuring an effective and timely execution, the Store Supervisor enables the sales team to maximize performance and deliver an excellent Client Experience. Regularly acts in collaboration and under the supervision of the Store Management.

Your Impact

CLIENTELING

  • Collects client's valuable information throughout the journey
  • Proactively engages in 1to1 activities to nurture the relationships with Clients, with a special focus on VIC

PRODUCT KNOWLEDGE

  • Has strong knowledge of the collection
  • Provides insights on fabrics and product specificities
  • Oversees product activities and issues, to ensure corporate standards and directives
  • BUSINESS

  • Drives Sales, achieving individual results and contributing to the team one's
  • Maximizes sales opportunity by leveraging cross-selling
  • Acting in collaboration and under the supervision of the Store Management, leads all business support activities and processes to guarantee that they are properly executed, in line with business strategies
  • TEAM MANAGEMENT / DEVELOPMENT

  • Support the Store Management ensuring the sales team is always motivated, competent, informed, aware of corporate policies and stimulated to be up-to-date
  • OPERATIONS / STOCK MANAGEMENT

  • Guarantees BOH organization and procedures implementation as well as replenishment / transfer activities
  • Oversees the maintenance of the store's visual merchandising standards
  • Has opening and closing responsibilities
  • Is accountable for coordinating the efficiency and accuracy of the day-to-day BOH procedures and processes
  • Guarantees a client-centric stockroom organization and merchandise proper accessibility (in accordance with corporate directives)
  • Ensures that all aspects of inventory operations and properly planned, and executed by the team, monitoring loss-prevention and inventory discrepancies
  • Supervises the implementation and execution of after-sales service procedures to reach excellent results in terms of timing and manner
  • Is the reference point for transfers in and out
  • Has full ownership of cash / card handling and client data procedures
  • Collects all the information needed to have a clear understanding of all operations policies and procedures, in order to guarantee that they are properly applied by the team
  • Qualifications

  • At least 3 to 5 years' experience in sales roles in Fashion Retail / Hospitality - Experience in Luxury and Contemporary Retail environments is a plus
  • Excellent Client service and commercial mindset
  • Good knowledge of fashion industry and "feeling" about the product
  • Trustworthiness, attendance, flexibility, agility, attitude for teamwork
  • Fluency and sophistication in local language, proficiency in English - additional languages is a plus
  • Good image and look coherent with the brand style
  • Openness to new technologies. Knowledge of principle Clienteling and payment systems
  • Proven excellent stock, store operations, and product knowledge
  • Deep knowledge of MS Office and proven experience in Clienteling, payment and warehouse management systems / tools
  • Strong organizational and problem-solving skills
  • Additional Information

    Moncler Group is an equal opportunity employer.

    All tasks are not limited and / or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

    Our Shared Values

    At Stone Island, we aren't led by conventions or trends but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation.

    SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

    If you are ready to follow your compass with Stone Island, apply now!

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    Supervisor Store • Miami, FL, US

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