Overview
We are Stone Island
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life, and our famiglia. The opportunity to follow your own compass.
The Role : Store Supervisor
With passion and authenticity, drives excellence in store, being accountable for leading all business support activities and processes. Always ensuring an effective and timely execution, the Store Supervisor enables the sales team to maximize performance and deliver an excellent Client Experience. Regularly acts in collaboration and under the supervision of the Store Management.
Your Impact
CLIENTELING
- Collects client's valuable information throughout the journey
- Proactively engages in 1to1 activities to nurture the relationships with Clients, with a special focus on VIC
PRODUCT KNOWLEDGE
Has strong knowledge of the collectionProvides insights on fabrics and product specificitiesOversees product activities and issues, to ensure corporate standards and directivesBUSINESS
Drives Sales, achieving individual results and contributing to the team one'sMaximizes sales opportunity by leveraging cross-sellingActing in collaboration and under the supervision of the Store Management, leads all business support activities and processes to guarantee that they are properly executed, in line with business strategiesTEAM MANAGEMENT / DEVELOPMENT
Support the Store Management ensuring the sales team is always motivated, competent, informed, aware of corporate policies and stimulated to be up-to-dateOPERATIONS / STOCK MANAGEMENT
Guarantees BOH organization and procedures implementation as well as replenishment / transfer activitiesOversees the maintenance of the store's visual merchandising standardsHas opening and closing responsibilitiesIs accountable for coordinating the efficiency and accuracy of the day-to-day BOH procedures and processesGuarantees a client-centric stockroom organization and merchandise proper accessibility (in accordance with corporate directives)Ensures that all aspects of inventory operations and properly planned, and executed by the team, monitoring loss-prevention and inventory discrepanciesSupervises the implementation and execution of after-sales service procedures to reach excellent results in terms of timing and mannerIs the reference point for transfers in and outHas full ownership of cash / card handling and client data proceduresCollects all the information needed to have a clear understanding of all operations policies and procedures, in order to guarantee that they are properly applied by the teamQualifications
At least 3 to 5 years' experience in sales roles in Fashion Retail / Hospitality - Experience in Luxury and Contemporary Retail environments is a plusExcellent Client service and commercial mindsetGood knowledge of fashion industry and "feeling" about the productTrustworthiness, attendance, flexibility, agility, attitude for teamworkFluency and sophistication in local language, proficiency in English - additional languages is a plusGood image and look coherent with the brand styleOpenness to new technologies. Knowledge of principle Clienteling and payment systemsProven excellent stock, store operations, and product knowledgeDeep knowledge of MS Office and proven experience in Clienteling, payment and warehouse management systems / toolsStrong organizational and problem-solving skillsAdditional Information
Moncler Group is an equal opportunity employer.
All tasks are not limited and / or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.
Our Shared Values
At Stone Island, we aren't led by conventions or trends but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation.
SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION
If you are ready to follow your compass with Stone Island, apply now!