Casino Host

Please note : resume is required for this position.

Pay Rate : $46,800 starting salary

SUMMARY : Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
• Floor prospect for players of extreme High-Value
• Assist with sales goals and target developments
• Organize, categorize and maintain all players in assigned book of business
• Analyze player profiles for sales calls and expedite appropriate quota of sales calls
• Fill assigned block of hotel rooms
• Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
• Attend sales meetings and training sessions
• Review and analyze sales and tracking reports
• Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
• Call / mail list of assigned inactive High-Value players
• Identify and greet in-house coded players
• Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
• Answers calls and handle player correspondence
• Expedite player requests and reservations and fulfill player requests for comps
• Accompany guests to amenity functions (dining, golf, etc.)
• Perform customer recovery as needed, based on player value
• Host VIP events, parties, etc.
• Make retention calls to coded players (birthdays, special occasions, etc.).
• Coordinate with internal business partners to retain players across High-Value player segments
• Ensure player development floor office and casino floor are covered at all times

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

Skills

Required :

Abilities

Required :

REQUIRED TRAINING

PHYSICAL DEMANDS

WORKING ENVIRONMENT

High volume direct public contact