Medical Assistant

Welcome to Cherry Health - video about Cherry Health

Overview of Position :

Under the direction of the RN Supervisor or Site Manager, the Medical Assistant supports the patient by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization's Mission in all actions and communications.

Essential Duties and Responsibilities :

• Complete chart preparation for each patient, including review of population health management system (e.g., Care Sentry), updating incomplete orders and referrals, and gathering other information as required (such as hospital records). Record information in the EHR.
• Manage clinic flow by greeting patients, determining needs, and directing patients to the examining room.
• Follow rooming procedures, including inquiring about recent ER / hospital visits, taking vital signs, completing screening tests, and health maintenance orders as identified in the chart preparation. Record in the EHR.
• May perform medication reviews, including removing short-term medications (e.g., antibiotics) from the medication module.
• Prepare for and assist providers with examinations and procedures, completing necessary cleanup afterward.
• Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, refills, and routine testing procedures. Document results in the EHR as appropriate.
• Prepare specimens for transportation, complete necessary forms, and arrange for transportation.
• File patient information and assist with medical records responsibilities.
• May administer high-risk medications / injections following established program / site guidelines.
• Manage all aspects of the vaccine program, including storage and handling, inventory management, ordering, and reporting.
• Appropriately manage telephone inquiries and conduct patient callbacks as assigned (excluding patient triage).
• Assist nurses and providers with incoming patient healthcare information.
• May be responsible for approving timecards in the time and attendance system as directed by the supervisor.
• Adhere to universal precautions and Cherry Health policies.
• Understand and adhere to Cherry Health's compliance standards as outlined in Cherry Health's Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Stay informed about all pertinent federal, state, and Cherry Health regulations, laws, and policies, and adapt to any changes or modifications.
• May precept medical assistant apprentices, externs, or new employees as needed.
• Represent Cherry Health at community events, job / recruitment fairs, and other engagements as requested.
• Other duties as assigned.

Skills / Knowledge / Abilities :

Competencies :

Education / Licenses / Certificates :

CMA (Certified Medical Assistant) certification through the American Association of Medical Assistants.

Experience :

Physical Requirements :

Client Population Served :

May serve all patient populations.

The essential functions of this position must be able to be accomplished with or without accommodations. The above statements are intended to describe the general nature and level of work being performed by employees in this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Who we are :

Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual's insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission :

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision :

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values :

Benefits :

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.