Product Support Sales Rep (PSSR)

Overview

Product Support Sales Representative (PSSR) at SOUTHWEST JCB ; Facility : Phoenix, AZ. The role is focused on maintaining strong relationships with existing customers and identifying opportunities to increase sales of parts, service, maintenance programs, and other product support offerings to maximize customer uptime, equipment reliability, and overall satisfaction through proactive support and consultation.

Key Responsibilities

• Develop and maintain long-term relationships with assigned customers within a defined territory and conduct regular on-site visits to assess equipment condition and discuss maintenance needs.
• Serve as the primary contact for all parts and service-related inquiries.
• Identify opportunities for parts, service, and maintenance contract sales (e.g., PM agreements, rebuilds, component repairs); prepare and present quotations, proposals, and value-added solutions to customers.
• Aim to achieve or exceed sales and profitability goals for the assigned territory.
• Maintain a strong understanding of equipment operation, maintenance requirements, and available service programs; work closely with the service department to schedule inspections, repairs, and preventative maintenance.
• Assist customers with warranty information and equipment performance recommendations.
• Maintain accurate records of customer interactions, sales activities, and opportunities in CRM systems; prepare monthly and quarterly territory reports for management review.
• Participate in regular training sessions to stay current on new products and programs.

Qualifications

Competencies

Working Conditions

Benefits

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