Surgical Scheduler - Horizon South Surgery Center

OVERVIEW :

The Surgical Scheduler is responsible for coordinating the scheduling of procedures according to the Organization’s policies to meet the needs of the patient and physician. The surgical scheduler will also register patients including collecting patient copayments, answer telephone and in-person patient inquiries, and perform all basic administrative office functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Supports the philosophy, goals, and objectives of the Organization.
• Supports and performs according to approved policies and procedures.
• Participate as a team member in support of the total perioperative process.
• Considers patient rights in performing duties and establish Facility policies.
• Contributes to the progress and development of the approved QAPI Program.
• Supports risk management and participates in programs directed to patient and staff safety.
• Contributes to the quality management process; identifies role and contributions upon request.
• Objectively evaluates suggestions, grievances, and processes to identify opportunities to performance and quality of care.
• Communicate effectively with patients, visitors, physicians, and co-workers.
• Interactions are respectful and courteous.
• Communicate effectively and professionally using a translator when necessary.
• Documents that information received from the patient are disseminated to the appropriate departments.
• Monitors progress of scheduled procedures and location of patients and physicians.
• Maintains and promotes professional competence through continuing education and other learning experiences.
• Participates in committees, conferences, and quality management activities.
• Research and submit pertinent articles for review at staff meetings.
• Seek new learning experiences by accepting challenging opportunities and responsibilities.
• Objectively evaluates suggestions or criticisms and attempts to improve performance or guidance, as needed.
• Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and the Organization’s requirements as requested per management approval.
• Adheres to safety policies and procedures in performing job duties and responsibilities.
• Reports observed or suspected violations, hazards, and noncompliance according to the Organization’s policy.
• Observes safety measures in performance of job duties and responsibilities.
• Responds to emergency situations with competence and composure.
• Interacts appropriately with various age groups.
• Accurately interprets age-specific patient responses to questions and instructions.
• Considers age-specific patient requirements when responding to emergency situations.
• Consider priorities and special needs when scheduling preoperative appointments and surgical procedures.
• Schedules appointments and procedures according to the Organization’s policy.
• Coordinates surgical preoperative appointments with clinical preoperative activities.
• Maintains schedule according to the Organization’s policy, physician’s time, and staffing requirements.
• Coordinates schedule assessing time and equipment availability; identifies conflicts and adjusts schedules as needed.
• Prepares appointment and surgery schedules for supervisor’s review.
• Daily communication to physician scheduler of open block time and availability.
• Continuing education to physician schedulers on Amkail Link (online scheduling portal).
• Accurately prepares the schedule for timely distribution.
• Facilitates the daily completion of the surgery schedule.
• Input patient registration information into computer system.
• Notifies Business Office Coordinator of deficits in patient information.
• Distributes schedules to appropriate areas so that required staff and supplies are available.
• Notifies designated personnel of schedule changes according to the Organization’s policy.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Intellectual

Interpersonal

Focuses on solving conflict, not blaming.

Maintains confidentiality.

Listen to others without interrupting.

Keeps emotions under control.

Remains open to others' ideas and tries new things.

Organization

Self-Management

Language, Math, and Reasoning

EDUCATION, EXPERIENCE, and TRAINING :

CERTIFICATES, LICENSES, REGISTRATIONS :

COMPUTER SKILLS :

Excellent computer skills in a Microsoft Windows environment.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

VISION REQUIREMENTS :

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Note : Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.