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Technical Support Specialist

Technical Support Specialist

Sierra Management CorporationSan Mateo, California, USA
1 day ago
Job type
  • Full-time
Job description

Job Description :

Job Title : Technical Support Specialist

Organization : Conversica

Location : Remote

Salary Range : $50000 - $60000 per year

Industry : Information Technology

Job Responsibilities :

  • Provide technical support to customers through various channels such as phone email and chat.
  • Troubleshoot and resolve technical issues related to the conversational AI platform.
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  • Document and track customer interactions and technical solutions in the CRM system.
  • Assist in testing new software releases and providing feedback to the product development team.
  • Train customers on using the conversational AI platform effectively.

Essential Qualifications :

  • Bachelors degree in Information Technology or related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication skills and ability to explain technical concepts to non-technical audiences.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and in a team environment.

    • Desired Experience :

  • Experience in providing technical support for AI-powered platforms.
  • Certifications in relevant technical fields.
  • Experience with CRM systems and ticketing tools.
  • Experience in training end-users on software applications.

    • Salary & Benefits :

  • Competitive salary ranging from $50000 to $60000 per year.
  • Health dental and vision insurance benefits.
  • 401(k) retirement savings plan.
  • Paid time off and holidays.
  • Opportunities for career growth and development.
  • Flexible remote work options.

    • Key Skills

    Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Technical Support Specialist • San Mateo, California, USA