IT Sales Engineer

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The IT Sales Engineer (SE) for Managed IT Services is a technical sales engineering role that scopes IT / Cyber solutions for the Company's customers. The primary responsibility of the IT Sales Engineer will be to support client technology needs and revenue growth by developing and executing strategies for our Managed IT and Cybersecurity solutions, building relationships, and contributing to technical sales presentations. The successful candidate will work closely with our sales team, technical teams, leadership, and clients to ensure that our products and services meet their specific needs and expectations within an assigned geographic region. This position reports to the Market General Manager for the assigned geography.

Responsibilities

• Partner with Sales Executives to identify IT / Cyber opportunities with the DEX customer base, strategize on the best approach to solve client IT / Cyber needs, and participate with the account teams on early-stage prospect interactions.
• Specialize in a deep understanding of the Company's IT / Cyber solutions and services portfolio to address the client's needs.
• Contribute to monthly sales pipeline generation and bookings targets as defined in the compensation plan document.
• Evaluate available packaged MITS solutions for clients to provide value and best-of-breed OEM technologies.
• Assess technical environments and make recommendations to clients based on need, value, and cost.
• Contribute to the analysis, preparation, and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio.
• Create technical plans, roadmaps, and budgets that align to the client's business goals.
• Educate internal DEX employees and external customers on DEX Managed IT solution capabilities.
• Ensure ongoing client satisfaction and serve as a data collection point for quality-of-service feedback.
• Work cross-functionally with internal and external customers to define deliverables; interface with internal stakeholders such as Helpdesk and NOC as well as external clients.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and maintain effective time management.
• Initiate and prepare accurate documentation, reports, schedules, expense tracking, and spreadsheets as directed or required by client needs and Company policy.
• Maintain and abide by established department policies and procedures and attend required meetings; maintain confidentiality of all client, employee, and / or Company information.
• Exercise care and proper use of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments.
• Conduct job responsibilities in accordance with the standards set out in Company policies and procedures, applicable federal and state laws, and professional standards.
• Maintain the current skill set and certifications required by the position.
• Strong work ethic and prompt and regular attendance is required; occasional evening and weekend work may be required.
• Maintain order, cleanliness, and safety at work.
• Due to the changing nature of the technology industry and the IT services business, the requirements for this position may change without notice; additional responsibilities may be required.

Education

Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions. Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.

Licenses / Certifications

Formal certifications in common IT OEM technologies are preferred (e.g., Microsoft, Cisco, A+, etc.).

Qualifications / Skills

Microsoft-based servers and workstations

Seniority level

Employment type

Job function

Industries

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