Retail AssociateGirls Scouts of Colorado • Denver, CO, US

Retail Associate

Girls Scouts of Colorado • Denver, CO, US

6 days ago

Job type

Full-time

Job description

Retail Associate

Functions as a member of the retail team in Denver shop to ensure excellent customer service.

Essential Duties / Responsibilities :

Customer Service :

Provide timely and accurate information to staff, volunteers, parents and girls including customer orders, general inquiries and updates on merchandise and retail operations
Ensure proper storage / display of merchandise inventory to ensure volunteers, parents and girl members have required and desired program and Council's Own materials
Collaborate with retail shop manager to maximize customer experience.
Provide a safe, clean and well-merchandised shop environment

Shop Operations :

Ensure knowledge of sales, and inventory management goals for Retail Shop and online shop

Execute annual sales and marketing plan to maximize revenue opportunities

Assist with reconciling monthly expenses and inventory

Manage financial accountability including reconciliation with Finance Department, preparation of daily deposits and credit / debit card batches; recording and analyzing POS reports; and ensuring proper cash handling procedures

Manage incoming cash and debit / credit transactions including, but not limited to, purchases and returns, donations, camp and activity payments and membership registrations

Ensure registration and other personal information is managed in accordance with Council policies and procedures

Knowledge of shop technical operations including POS system, inventory management system and Salesforce

Ensure merchandise is received and stocked in a timely manner

Maintain shop organization, appearance, and cleanliness including visual merchandising, restocking and recovery to maximize sales

Adhere to loss prevention practices and report potential incidents

Maintain a safe work environment and report potential hazards

Process transactions and reconciliations using point of sales system efficiently and accurately; ensure compliance with Finance Department procedures

Knowledge of GSUSA brand positioning, including current marketing and promotional initiatives and Council's own merchandise development

Operate with the highest levels of personal integrity and business confidentiality

Personnel Management :

Ensure work schedules, work priorities, and performance expectations are being met according to Policies & Procedures and Training Manuals

Attend all Shop staff meetings

Respect the confidential nature of all information pertaining to staff, volunteers and girls

Other duties as assigned to successfully meet the goals and objectives of the Retail Department

Primary Cross-Functional Responsibilities :

Collaborate with other departments and regional teams to support organizational mission and goals and develop a culture of philanthropy

Provide retail support to other Council departments for programs, events and branded and unbranded merchandise production

Support the efforts and commitments of Girl Scouts of Colorado in the area of pluralism and diversity throughout the organization and within each community served

Job Qualifications : Knowledge, Skill and Ability

One year or more retail customer service experience

Ability to work a full-time, flexible schedule including opening and / or closing, nights, weekends

Knowledge of visual merchandising standards and techniques, and ability to implement corporate guidelines

Knowledge of electronic Point of Sale (POS), inventory management, online retail and mobile sales required

Excellent written and electronic communication skills

Proficiency with Microsoft Office Suite

Must pass a criminal background check

Educational or Formal Training

High school diploma or equivalent required

Experience : Minimum of one year retail experience

Material and Equipment Directly Used

Work remotely, when necessary and advisable, and manage timecard, attend staff meetings and complete daily and weekly tasks as assigned

Desktop, laptop and tablet computers and related software, POS software, mobile sales devices, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment

Pricing gun, postage machine, box cutters and other shipping equipment

Working Environment / Physical Activities

Variable work schedule including evenings, weekends and some overnight stays

Ability to communicate effectively with employees, volunteers, customers and vendors

Ability to move about to assist customers, manage inventory and perform daily shipping / receiving functions

Ability to ascend / descend equipment to place / retrieve merchandise often at levels above the head

Ability to move / transport materials weighing up to 50 lbs. from storage areas, retail shop areas, and / or vehicle with or without assistance

Ability to move about over long distances as required at regional events and program activities

Requires some travel to locations throughout the region and state

Access to transportation with insurance at required state levels to conduct business statewide

Girl Scouts of Colorado • Denver, CO, US

Full-time

Quick Apply

GENERAL PURPOSE : Functions as a member of the retail team in Denver shop to ensure excellent customer service.ESSENTIAL DUTIES / RESPONSIBILITIES : . Customer Service Maintain high standards for custome...Show more

Last updated: 8 days ago