Member Experience Representative

A company is looking for a Member Experience Representative to support member outreach activities and ensure a positive customer experience.

Key Responsibilities

Perform welcome, disenrollment, member check-in, and health screening reminder calls to health plan members

Maintain documentation in SharePoint and other systems to accurately capture call outcomes

Coordinate with other departments and teams to fully support a positive member experience

Required Qualifications

High School Diploma or GED from an accredited program

1+ years of customer service experience in a contact center environment