Manager - Global VIP Operations

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free, Onsite Medical Clinics

Free Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. The Manager Global Virtual Implant Positioning Operations will manage the overall planning function(s) for all global VIP production activities. Leads the global VIP production team and scheduling for all plans both digital transfer data and 3D printed solutions to ensure on-time delivery of all pre-operative plans. Works closely with Software development, SQA, ADI, Engineering, Quality, AMI 3D print team, and Product Management to ensure quality service. If you are interested in working in a fast-growing global organization with great resources and opportunities? Then apply to join our talented team and support us Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities :

• Manages the day-to–day activities of the VIP Preoperative Operations processes for all pre-operative planning activities.
• Manages a team of individuals to provide scheduling information, ensure alignment with production schedules, and date of surgery requirements
• Keeps abreast with changes affecting both supply and demand for products and materials
• Plans and forecasts for future demand levels based on sales forecast, current demand levels orders
• Establishes appropriate team staffing needs to ensure proper customer service levels
• Works with various departments to ensure the optimization of service and processing
• Monitors variations in forecast and capacity levels to maintain proper field service level
• Attends new product introduction meetings, presenting on behalf of VIP Ops as needed
• Coordinates with multiple teams to improve production efficiency
• Collaborates with Customer Support team leaders to help monitor all SEMS intake requests and complaints; Leads monthly meetings to review quarterly findings.
• Works closely with VIP leadership to ensure alignment of new developments; Manages testing and integration of new product releases
• Work collaboratively with Quality Management to identify operational initiatives for product throughput
• Monitors productivity of the team and works with supervisor to staff according to demand
• Performs corrective actions as needed
• Ensure compliance within functional area and support the compliance objectives of the organization.
• Develop and implement global operational strategies that align with the company's goals and objectives across different regions.
• Manage and coordinate with regional operations managers in various countries to ensure consistent performance and adherence to global standards.
• Conduct regular reviews of operational processes and systems worldwide to identify areas for improvement and optimization.
• Ensure compliance with local and international regulations and standards in all regions.
• Monitor and report on global operational performance metrics to senior management.
• Work closely with cross-functional teams globally to ensure alignment and coordination of operational activities.
• Develop and maintain relationships with key suppliers and partners worldwide to ensure timely delivery and quality standards.

Education and Experience :

Knowledge and Skill Requirements / Specialized Courses and / or Training :

Reasoning Ability :

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills :

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

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Arthrex Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.