Customer Care Manager

Monarch Trade Services , as part of Foundation Partners Group , is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area . This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA  Care Center . Success in this role requires a strong in-person presence and regular client interaction.

Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for assigned accounts
• Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners
• Deliver proactive, responsive, and tailored support to ensure satisfaction

Business Development & Sales

Performance & Strategy

Territory Management

Qualifications & Experience

Required :

Preferred :

Success Traits

What We Offer

Team Member Benefits Include :

Ready to make a difference in a meaningful industry while building lasting relationships and driving growth?

Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!