Call Center Telephone Banker- Rio Rancho, NM

Bank of AmericaRio Rancho, NM, US

30+ days ago

Job type

Full-time

Job description

Bank Of America Job Opportunity

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities :

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications :

Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives

Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays

Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections

Comfortable receiving ongoing performance feedback and coaching

Comfortable with ongoing change and learning new technology / processes

Minimum of an intermediate level of proficiency with computers

Self-motivated with excellent organizational skills

Strong decision-making and problem-solving skills

Desired Qualifications :

Experience in the banking / financial industry

Experience working in a call center

Experience in telephone sales

Skills :

Attention to Detail

Client Solutions Advisory

Customer and Client Focus

Interpret Relevant Laws, Rules, and Regulations

Adaptability

Client Experience Branding

Customer Service Management

Issue Management

Problem Solving

Active Listening

Business Development

Consulting

Referral Identification

Research

Training / Start Date : Monday September 8, 2025

Training Schedule : Monday-Friday 9 : 00am-5 : 30pm

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America)

Hours Per Week : 40

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Call Center • Rio Rancho, NM, US

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