Consumer Access SupervisorMinneola, FL

Consumer Access Supervisor

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute :

The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents / stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

Qualifications

The value you'll bring to the team :

• Working supervisor of the day-to-day operations of the team and department
• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
• Responsible for training and evaluating team members
• Responsible for coordinating and setting up schedules for team members' training and education sessions
• Responsible for monitoring the department's work for accuracy and workflow
• Identifies own learning needs and seeks opportunity for growth
• Keeps up with assigned workload and seeks assistance when necessary
• Communicates all team member situations to the manager
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
• Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
• Maintains rapport with ancillary departments
• Works with Talent Acquisition for staffing needs
• Responsible for ensuring team members are oriented to the department at time of hire
• Responsible for addressing progressive counseling according to policy
• Performs other duties as assigned

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.