Job Description
Job Description
Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Front Desk Associate position, tailored for nights and weekends.
- Must be at least 18 years old.
- Must have evening and weekend availability
Responsibilities :
Warm Welcome : Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.Front Door Control : Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.Efficient Check-Ins : Follow proper check-in procedures, registering each member and guest promptly.Guest Registration : Register all guests using the correct procedures and direct appointments to fitness consultants professionally.Professional Phone Etiquette : Answer calls in a courteous and professional manner, handling inquiries and messages effectively.Appointment Management : Follow up on telephone inquiries to ensure appointments are booked correctly.Member Support : Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.Neat Appearance : Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.Customer Service : Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.Team Player : Attend staff meetings as directed and help maintain the front desk area according to company standards.Safety First : Follow safety procedures and report any safety concerns or incidents.Reliable Attendance : Work scheduled shifts and adhere to company attendance policies.Go the Extra Mile : Perform other reasonable work assignments as directed by the Gym General Manager and / or Operations Supervisor, including light cleaning and organizing weights.Closing Procedures : Follow specific closing procedures, such as turning off lights, securing the facility, and setting the alarm system.Member Assistance : Assist members with any questions or concerns they may have as they prepare to leave the gym.Closing Reports : Complete any necessary closing reports or paperwork, such as attendance records or incident reports.Security : Lock up and secure the facility to prevent unauthorized access.Team Communication : Communicate with the opening shift staff to relay any important information or issues that need attention the next day.Qualifications :
High School Diploma or Equivalent : Required for this position.Customer Service Skills : Excellent customer service skills are essential.Effective Communication : Ability to communicate effectively with both staff and members, both verbally and in writing.Basic Accounting Knowledge : Understanding of basic accounting principles.Tech Savvy : Functional computer skills are required.Multi-Tasking : Ability to handle multiple tasks efficiently.Flexibility : Must be able to work a flexible schedule, including holidays and weekends.Physical Requirements : Must be able to lift 45lbs and stand for extended periods.Team Player : Uphold Gold's Gym Vision, Mission, Values, and code of conduct.Company Policies : Comply with all Gold's Gym policies and procedures.If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!