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Service Coordinator (Hiring Immediately)

Service Coordinator (Hiring Immediately)

Authority Dock and DoorAurora, OR, US
15 hours ago
Job type
  • Full-time
Job description

Job Title : Service & Accounts Coordinator

Department : Office / Administration

Reports to : Field Service & Administration Manager

Hours : 7am-4pm PST

Salary rate : $24 - $28 per hour

Join a Team Where Youre More Than Just a Number!

Are you an organized multitasker with a passion for customer service and problem-solving? Do you thrive in a fast-paced environment where no two days are alike? If so, this might be the perfect opportunity for you!

At Authority Dock & Door (ADD) , were a close-knit team that takes pride in keeping industries moving across the Pacific Northwest. As a Service & Accounts Coordinator , youll play a vital role in connecting our customers, field service technicians, and vendorsensuring every project runs seamlessly from start to finish.

This is more than just a jobits an opportunity to learn about the door and dock industry , build lasting relationships with customers, vendors, and teammates, and grow your skills in service coordination, operations, and customer account management.

What Youll Do

  • Be the heartbeat of our service team : Schedule and dispatch field technicians, monitor job progress, and keep everything running smoothly.
  • Deliver outstanding customer service : Be the main point of contact for customerssharing updates, quotes, and solutions with care and professionalism.
  • Keep things on track behind the scenes : Manage reports, records, invoices, and scheduling while supporting leadership on special projects.
  • Build strong connections : Work closely with our customers, vendors, and internal teams to create positive, lasting relationships every day.

What Were Looking For

  • A detail-oriented organizer who can juggle multiple priorities while staying calm under pressure.
  • A strong communicator who shines on the phone, over email, and in customer interactions.
  • Someone tech-savvy with Microsoft Office skills (experience with Service Fusion or other CRMs is a plus!).
  • At least 2 years of experience in administrative support, service coordination, or account management.
  • A proactive problem-solver who enjoys working independently and as part of a supportive team.

    • Why Youll Love Working at ADD

    At Authority Dock & Door , were a smaller company that values every employee no one here is just a number. Youll be part of a team that truly cares about your growth, well-being, and success.

  • Youll be at the center of the action every day brings new challenges and wins.
  • Youll build meaningful relationships with customers, technicians, and vendors.
  • Youll gain valuable experience in operations, coordination, and customer management.
  • Youll be part of a collaborative, growth-minded team that values your ideas and celebrates your contributions.

    • Benefits & Perks

    ADD values the well-being and satisfaction of our team members. Youll enjoy a comprehensive benefits package , including :

  • Paid Time Off because work-life balance matters.
  • Health Benefits medical, dental, and vision coverage start after just 30 days .
  • Retirement Plan join our 401(k) with company match to secure your future.

    • Requirements

  • High School Diploma / GED required; college coursework preferred.
  • Ability to sit, work at a computer, and occasionally lift light office supplies.
  • Availability to work 7am4pm PST .
  • No travel required!

    • About Authority Dock & Door

    We specialize in the sales, installation, and service of commercial doors and loading dock equipmenthelping businesses across the Pacific Northwest stay safe, efficient, and productive. Our team is built on professionalism, reliability, and long-term partnerships , and we take pride in the impact our work makes every day.

    If youre ready to step into a role that combines customer service, scheduling, and account management and join a company where your work truly mattersapply today!

    Compensation details : 24-28 Hourly Wage

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